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Outsource magazine: thought-leadership and outsourcing strategy | May 28, 2015

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Deirdre McCloskey: Are Markets Moral?

May 14, 2015 |

Economist and philosopher Deirdre McCloskey has some thought-provoking and highly nuanced takes on innovation and ethics in the commercial arena.

How about this for starters: capitalism is innovation, in her estimation. And she contends that capitalism/innovation backed by liberal economic … Read More

Why do we so dislike outsourcing suppliers?

May 13, 2015 |

Outsourcing is a long-established business tool.  However, customers rarely sing suppliers’ praises.  Many relationships are difficult and customers often complain, but usually don’t raise concerns directly until it is too late.

The key question is why does this happen and … Read More

HP and Aecus get innovative…

May 12, 2015 |

Innovation: everybody wants it, and yet surprisingly few of us can even define it to any meaningful extent… Regular Outsource readers will remember our in-depth examination of innovation in outsourcing (back in the Summer 2014 print edition) and the noteworthy … Read More

Breakthrough innovation: enhancing efforts and creating competitive advantage

May 11, 2015 |

Management consultancy Arthur D. Little conducted a survey of over 80 large organisations to explore best practices for how to deliver a consistent pipeline of breakthrough (or radical) innovations – meaning radically new products, performance features, business models or market … Read More

How RPA is taking service providers to the next level

May 11, 2015 |

As a provider of business processing services we see first-hand the challenges companies face as they look to increase the accuracy and processing times of ever-expanding volumes of digital data.

Robotics has changed the way companies are now processing this … Read More

It’s all Greek to me…

May 11, 2015 |

Have you ever looked around and wondered why some people rise quickly through an organisation? Perhaps you’re one of them? What’s your secret? What’s their secret? How do they view the world around them? What kind of leaders are they? … Read More

On-demand outsourcing: the new norm or another flash in the pan?

April 10, 2015 |

As companies adapt to a consumer-driven marketplace, on-demand is a trend that is emerging across every sector. This is often driven by the fact that customers want what they want how they want it.

Essentially, companies are using on-demand outsourcing … Read More

Do you know what cyber-nasties are lurking in your supply chain?

April 8, 2015 |

What do we really know about the businesses and partners in our supply chains? Looking at the Economist Intelligence Unit’s Cyber Incident Response Survey, I would say, very little. Only 17% of executives felt fully prepared for a cybersecurity incident … Read More

Outsourcing opportunities in the UK public sector

April 7, 2015 |

Changes to public procurement rules have made it easier for small and medium-sized businesses to compete for public sector contracts. The Public Contracts Regulations 2015 are intended to provide a more modern, flexible and streamlined regime. Contracting authorities will be … Read More

The Mathematician and the Music Maker

April 7, 2015 |

There are many models by which a service may be priced and a deal constructed. Whatever the approach used, there are considerations that both of the parties should weigh before they agree. What is likely to be going on and … Read More