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Outsource magazine: thought-leadership and outsourcing strategy | July 4, 2015

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Multisourcing: far more than just signing the deal

June 23, 2015 |

The evolution of multisourcing to the market norm for all managed services has presented a range of new challenges for clients doing so. At ISG, we have tracked the continuous growth of multisourcing, and have seen the number of Forbes … Read More

Ensuring the OCM domain delivers full value in BPO programmes

June 22, 2015 |

I recently had to step in to personally lead the Organisation & Change Management (OCM) workstream of a business process outsourcing (BPO) programme I was running. For me, this is not that big a deal because even before I entered … Read More

Tributes to Robert Morgan

June 19, 2015 |

Many, if not most, of you will now be aware of the tragic death of sourcing advisory great Robert Morgan. Further to my earlier report, I can now share details of Robert’s funeral, which will be held Thursday. June 25 … Read More

Q&A: Jonathan Crane, IPsoft (Part 2)

June 19, 2015 |

We continue our wide-ranging discussion with Jonathan Crane, Chief Commercial Officer at IPsoft, about automation, cognitive capabilities, his organisation’s groundbreaking Amelia product, and the impact of all this upon today’s outsourcing space and the broader business environment… To read Part … Read More

Which apps go where? Why the cloud isn’t as straightforward as it seems

June 18, 2015 |

Not since the early 2000s have C-level executives devoted so much time and energy to digital initiatives; big data and mobile are just two of the technologies now being used to create new business models and transform processes. But just … Read More

Outsourcing: going beyond technical expertise

June 15, 2015 |

Companies outsource back-office business processes mainly to boost efficiency and reduce costs. Payroll, HR and accounting processes – the most common to be outsourced – are heavily transactional, and many companies determine that external specialists can execute these far more … Read More

Robert Morgan, RIP

June 15, 2015 |

Tragic news reaches us of the death of Robert Morgan, erstwhile Director at Burnt Oak Partners and a genuine giant of the outsourcing world. The co-founder of Morgan Chambers – Europe’s leading sourcing advisory organisation prior to its acquisition by … Read More

Shedding your baggage: solving the legacy complexity in Financial Services IT and Operations

June 15, 2015 |

It may be considered the best of times to run IT and operations in financial services, or it could be the worst.

Why the best? Because there is so much new ‘stuff’ to consider that anything seems possible. Because both … Read More

Q&A: Jonathan Crane, IPsoft (Part 1)

June 10, 2015 |

Outsource recently got together with Jonathan Crane, Chief Commercial Officer at IPsoft, for a wide-ranging discussion about automation, cognitive capabilities, his organisation’s groundbreaking Amelia product, and the impact of all this upon today’s outsourcing space and the broader business environment…

Read More

Business Process Outsourcing: 7 misperceptions

June 10, 2015 |

An increasing amount of organisations are looking towards business process outsourcing (BPO) to alleviate internal burdens and streamline various functions.

However, misunderstanding and miscommunication about this process can often cause businesses to feel concerned that outsourcing is risky, time consuming … Read More