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Michael Steer

About: 

Michael Steer, Programme Director at Mongoose & Swan, helps companies navigate the challenges of transformation, integration and remediation with a focus on programme management and collaborative working across captive, outsourced or hybrid shared services. He can be reached at michaeljsteer@monswan.com.

From this author

Apr 14, 2016    0

If cooperation in client and outsourcer relationships is so highly prized, why is it so difficult to achieve?

In her excellent article ‘The Value of Cooperative Strategy‘, Kate Vitasek discusses Professor David Faulkner’s work on successful alliance relationships. These are “characterised by higher levels of commitment, collaboration, communication,...