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Outsource magazine: thought-leadership and outsourcing strategy | June 24, 2017

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About NelsonHall

NelsonHall

NelsonHall

Founded in 1998, NelsonHall is an analyst and advisory firm with an evidence-based approach to market and service provider assessments and an unrivalled BPO and outsourcing knowledge covering an extensive range of business processes and industry sectors.

NelsonHall works closely with its clients to create a value-based relationship using its unrivalled outsourcing knowledge to act as a trusted advisor, providing answers and making business sense of the complexity and challenges faced by both service buyers and service providers within the global outsourcing market.

As Outsource‘s research partner, NelsonHall contributors provide exclusive content to both the print/digital and online channels, including a dedicated section in each print/digital issue.

Posts By NelsonHall

BPO in UK Central Government Sector: “Vendor Beware”

November 3, 2014 |

Plenty has been written about the shortcomings of large IT outsourcing contracts and complex IT projects in the UK central government sector. Many have ended up costing way beyond initial budgets, and/or have taken years longer than envisaged, or indeed … Read More

Legal Process Outsourcing: is it Maturing?

July 15, 2014 | 1

Legal Process Outsourcing (LPO) is an area of BPO that a few years back was being touted as a fast-growing and fast-evolving area of BPO – yet in 2014 it remains relatively immature, with a global market that is well … Read More

How do you introduce transformation into BPO?

April 10, 2014 |

In the last issue of Outsource, Rachael Stormonth – Senior VP, Research at NelsonHall – addressed the question, “What does innovation mean in BPO?” That article defined transformation programs as “programs where the desired destination is known and mapped out, … Read More

What does innovation mean in BPO?

January 3, 2014 |

Innovation, in particular its application in outsourcing and the delivery of IT services, is one of those buzz words that you hear being bandied about with increasing frequency. The “I word” has progressed in recent years from being commonly included … Read More

NelsonHall launch an outsourcing vendor shortlist analysis tool, NEAT

October 22, 2013 |

NelsonHall’s NEAT tool helps you find the right vendors with lower risk, time and cost.

NelsonHall NEAT is an outsourcing vendor shortlist analysis tool. The tool is designed with sourcing ROI in mind and allows strategic sourcing managers and operational … Read More

Managed Testing: the Quiet, Fast-Growing Teenager?

September 27, 2013 |

Where our last column looked at one of the newer kids on the BPO block (social media outsourcing), this article turns its attention from BPO to Applications Outsourcing, to look at an activity that has quietly been one of the … Read More

How are buy-side attitudes driving the evolution of the BPO space?

July 5, 2013 |

This article originally appeared in Outsource magazine Issue #32 Summer 2013, as part of our feature ‘Visions of the Future‘. To read the main body of that article, click here.

NelsonHall recently interviewed 500 sourcing managers on the future of … Read More

The Rise of Social Media: a New Opportunity for Outsourcing

July 4, 2013 |

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This article looks at one of the newest kids on the BPO block: social media management services.

Do you look for technical advice on online forums as you first … Read More

From East to West

April 11, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Indian-oriented service providers are looking with great interest at Continental Europe – and this interest extends to acquiring to grow their presence in the region. This was one of the … Read More

The UK government BPO market: opportunities and challenges

January 24, 2013 |

This column is written by Sarah Burnett, Research VP, NelsonHall.

 

Although government represents a major BPO market in the UK, supplying it requires staying power to last the long course of procurement and a good deal of insulation against … Read More

Vendor Strategies for Improving Profitability

January 24, 2013 |

This column was written by Rachael Stormonth, Senior VP, NelsonHall, and was first published in Outsource magazine Issue #30 Winter 2012.

One of the key aspects of NelsonHall’s research into BPO and IT outsourcing markets is its continuous and comprehensive … Read More

NelsonHall

September 7, 2010 |

Founded in 1998, NelsonHall is an analyst and advisory firm with an evidence-based approach to market and service provider assessments and an unrivalled BPO and outsourcing knowledge covering an extensive range of business processes and industry sectors.

We work closely … Read More