Providing news, views and unrivaled content for the global sourcing community

 

 

Paul Morrison

About: 

Paul Morrison is a Partner at Aecus, the specialist outsourcing, shared service and automation consultancy. He has two decades advisory experience, focusing on outsourcing deal commercials, benchmarking and global sourcing strategy for clients in the private and public sector. Paul leads the Aecus Innovation Programme and annual Aecus Innovation Awards, which highlights exemplary use of the latest tools and technology in outsourcing. Paul was a director of the NOA, and is also the former author of the Deal Doctor' column for Outsource. Now writing the 'Live Wires' column, focusing on automation and artificial intelligence, Paul is tracking how these revolutionary technologies are affecting all corners of the business services and outsourcing landscape.

From this author

Dec 03, 2016    1

Thus far our quest for robotic process automation (RPA) enlightenment has focused on some of the personalities building this emerging industry – from software providers, outsourcers and implementers. Alex Nield is Head of Solution Design for Business Services at Direct Line Group (DLG), and he represents the most important constituency in RPA-land: the small but growing cadre of ‘RPA buyers’. These are the organisations that have actually turned to RPA to transform the...

Aug 05, 2016    0

Wipro’s KR Sanjiv is a busy man. As CTO, he has the weighty task of making sense of tomorrow’s disruptive technologies - today - then enabling Wipro to compete and win in these areas. We met him to hear how his team thinks about the future, and where RPA and AI fit into their roadmap.

Wipro is well known for providing technology and outsourcing services. From distant origins in Mumbai in the 1940s, Wipro has grown into a worldwide technology and outsourcing company with...

Jul 29, 2016    0

An almighty fight is raging for control of the RPA software market. Who is the market leader? Which is the best product? Which features really stand out? There are a number of names in the frame, but one name Daniel Dines wants you to hear is UiPath. He is its founder and CEO and he spends his day spreading the word globally about what his software can do. We caught up with Daniel, to get his perspective on RPA and the world of smart automation.

Daniel has impeccable techie...

Jul 15, 2016    0

A lot of the talk of RPA today is about bright new names challenging the established order: plucky newcomers forcing their way past the giants of outsourcing and technology. But what do the giants themselves have to say about this? Tata Consultancy Services (TCS) is one such business, and it turns out they are not sitting around waiting for their business models to be hollowed out. Live Wires met Vijay Damle, VP and Head of Business Process Services, to get the TCS perspective.

TCS...

Jun 03, 2016    0

Robotic process automation is based on a new type of software. But will it result in a new type of outsourcer? James Hall, Founder and CEO of Genfour, thinks so. Welcome to the world of the virtual outsourcer.

With a career that includes spells with a number of the giants of the outsourcing industry – Accenture, IBM, Capita – James is well placed to speculate on the future of the outsourcing industry that has grown and flourished for the past twenty years. But his view is that the...

May 10, 2016    0

Who are Blue Prism? The company isn’t yet a household name, but in automation circles it is something of a trailblazer. They actually coined the term "robotic process automation" back in 2012, and the early evangelists of RPA (such as HfS and Ovum) rapidly seized on Blue Prism case studies as the first signs of something new stirring in the world of automation. Live Wires caught up with Pat Geary, CMO at Blue Prism, to understand who they are and where they are heading.

Pat has been...

May 06, 2016    1

Robotic process automation (RPA) is a new type of software that acts as a virtual workforce. It is the hottest ticket in the already hype-fuelled world of automation, and some would say that in the next two to three years it is going to become an integral part of your operations – whether in-house, shared services or outsourced. But who is driving RPA? And if the future is RPA, who is going to make it happen so quickly? The fact is that the RPA community is still forming. The label is a new...

Mar 03, 2016    0

Three blogs in already and we have yet to tackle the elephant in the room: what precisely is robotic process automation (RPA)? Basically, RPA is a new type of software that acts as a virtual workforce. It is configured to replicate the activities previously carried out by human workers, delivered by ‘robots’ or ‘bots’ or ‘virtual engineers’. There are a number of emerging software providers that sell RPA platforms, such as Blue Prism, Automation Anywhere, UIPath, OpenSpan and others -...

Feb 19, 2016    0

In our quest for robotic process automation (RPA) enlightenment, we will come across a lot of speculation and hyperbole on the way. In such a young industry this is perhaps inevitable, but on this journey we will try to separate the wheat from the chaff and pick out real evidence as much as possible. Let’s start as we mean to go on: Last month I saw the most startling and fundamentally new demonstration I have yet encountered of how RPA is turning the old world of outsourcing upside down....

Feb 06, 2016    0

Automation is unquestionably the flavour of the month in business chatter today. Robotic process automation (RPA), and a storm of other smart automation approaches like Artificial Intelligence, are being pitched and perceived as the NEXT BIG THING, akin to the emergence of outsourcing some 30 years ago, and offshoring 15 years ago. Smart automation through RPA or AI promises massive efficiency savings, increased compliance, faster processing, deeper insights and any number of other good...