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Rod Dunlap

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Rod Dunlap is a business process automation director at Alsbridge with more than 30 years of experience automating repetitive manual activities of white-collar workers. Before joining Alsbridge, Rod led teams that built robotic automation solutions for multiple national and regional insurance plans, saving millions of dollars in administrative expenses while increasing claim payment quality.

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Apr 02, 2016    2

In 2009, I was a Director in the Project Management Office at Blue Cross/Blue Shield North Carolina, when we launched an initiative to build a Robotic Process Automation (RPA) application that mimicked the functions of human claims examiner. Overseeing a team of eight software engineers, analysts and testers, we developed a robotic engine and, over the next 18 months, systematically expanded the application’s capabilities. Our team’s efforts focused on automating the review and resolution...