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Outsource magazine: thought-leadership and outsourcing strategy | August 22, 2017

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About Alsbridge



[EDITOR'S NOTE: In December 2016 Alsbridge was acquired by Information Services Group (ISG). To avoid confusion and for the purposes of historical integrity, Outsource has kept all references to Alsbridge in place, on all content published prior to the date of acquisition.] Alsbridge is a management consulting firm that helps companies improve operations, reduce costs and optimize service provider relationships. With over 300 consultants globally, Alsbridge has worked with over 40% of the Fortune 500 and currently advises over 200 clients a year on over $11b in spend. We apply operational data and market insight to help clients align sourcing strategies to business requirements, negotiate contracts at fair market prices and improve governance and vendor management. Services comprise Sourcing Advisory, Network, Transformation and Cloud, IT Asset Management, Benchmarking, Vendor Management and Governance and Intelligent Process Automation Advisory. Contact us to learn more.

Posts By Alsbridge

Big Problems, Big Ideas and New Ways of Looking at Things

October 31, 2016 |

This month’s SIG Global Summit in Carlsbad, CA featured a wide range of expert speakers and engaging topics, including 1) the increasing importance of third-party risk management, and 2) the competitive imperative to leverage business intelligence from big data. … Read More

Transforming Procurement for a Digital-First Economy

July 19, 2016 |

Business is going through a profoundly transformational period that has been called both “The Digital Era” and “The Age of the Customer”. Global innovation driven by the growth of affordable networked storage, sensory, and processing power has made possible … Read More

The RPA Opportunity in Mortgage Banking

July 6, 2016 |

Anyone who has ever purchased a home can testify to the amount of paperwork involved – credit checks, employment verifications, insurance statements, inspection reports and more. Even the slightest error such as a missing date on a form can … Read More

Embrace ambiguity: building a case for business value

June 28, 2016 |

Sourcing executives today are all about innovation and adding business value: buying smarter to drive business benefits such as increased customer satisfaction, reduced error rates and insights into product design. In other words, procurement operational strategy aspires to demonstrate alignment … Read More

Change Management on Steroids: Three Imperatives of RPA-Enabled Transformation

June 24, 2016 |

Enterprises have endeavoured for years to make quantum improvements in operational performance by re-engineering key business functions, ranging from processing loan applications to responding to customer inquiries to paying supplier invoices. These efforts have for the most part fallen … Read More

Avoiding the gotchas of outsourcing transition

June 17, 2016 |

The transition period of bringing a new provider into an environment is critical to the success of an outsourcing initiative. An effective transition sets the stage for a long-term partnership, while a poorly managed one can damage the relationship beyond … Read More

Run and Transform: Application Services and the New Sourcing Paradigm

June 16, 2016 |


Once a peripheral topic at board meetings, technology is increasingly becoming a core element of business strategy and corporate identity. “Google” as a verb, “digital” as a noun and the “uberification” of everything underscore the extent to which … Read More

Three reasons end-of-contract decisions are getting harder

June 3, 2016 |

At the end of a contract term, buyers of outsourced services have several options. They can renew the agreement and sign on for more of the same, renegotiate terms, seek a new partner through a re-bid or take services back … Read More

The Nuance of Language and Effective Vendor Management

April 3, 2016 |



“You keep using that word. I do not think it means what you think it means.”

That’s what the swashbuckling character Inigo Montoya says in the 1987 cult movie The Princess Bride, in response to the villainous … Read More

I taught a robot to do my job (and other confessions of an RPA pioneer)

April 1, 2016 | 2

In 2009, I was a Director in the Project Management Office at Blue Cross/Blue Shield North Carolina, when we launched an initiative to build a Robotic Process Automation (RPA) application that mimicked the functions of human claims examiner. Overseeing a … Read More

Sourcing Vendor Management and Governance: House in Order? Or House of Cards?

March 24, 2016 |


Mature enterprises today recognize the importance of Vendor Management and Governance (VMG) to an effective sourcing strategy. In complex environments with multiple providers, VMG is essential to overseeing the contractual, financial and operational obligations of each vendor in … Read More

RPA goes vertical

March 11, 2016 | 1

When robotic process automation (RPA) first burst on the scene 12 to 18 months ago, headlines focused on the technology’s startling impact on human labour requirements. Early adopters were finding that RPA solutions were executing routine and repetitive tasks and … Read More

Three CIO imperatives – and three ways to fund them

February 22, 2016 | 1

CIOs today face a number of front-burner issues that either didn’t exist or barely registered on the radars of their counterparts in 2000. Yet at the same time, the more things change, the more things stay the same.

One imperative … Read More

Coming home, going bi-modal and the robot invasion: six outsourcing predictions for 2016

January 21, 2016 |

As we enter a new year, it’s always fun to gaze into our crystal balls and anticipate the key trends and forces that will shape our industry in the coming year. Granted, given the pace of change and disruption that … Read More

Outsourcing Advisory and IT Veteran Boosts Alsbridge EMEA Market Presence

November 19, 2015 |


Alsbridge, a global outsourcing consultancy, has strengthened its UK team with the appointment of Elesh Khakar as a Managing Director in the UK office.

“Elesh Khakhar brings a new level of depth and breadth of experience and expertise … Read More

ERP standardisation: hope becomes strategy

November 13, 2015 |

When I began my career in the ERP world 30+ years ago as an applications engineer, I was consistently baffled by the ubiquitous demand for customisation. What was so different, I wondered, about order-to-cash for a company that manufactured watches … Read More