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Outsource magazine: thought-leadership and outsourcing strategy | September 23, 2017

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About Centrecom



Centrecom is a multi-lingual International Business Process Outsourcing (BPO) company offering back and front office services through our Contact Centre based in Luqa, Malta.

We know that our clients are unique both in their requirements and objectives, so we create individually tailored solutions. Our aim is to always add value to your business not by just meeting, but by exceeding your expectations. As a global organization we are always open for business, using the latest technology to service your customers wherever they may be.

Our clients come from a variety of industries such as Government entities, online classifieds, airlines, tourism, transportation, finance and gaming. We are specialised in different services ranging from reservations and ticketing, first line customer support, email management, live chat, pro-active screening and fraud detection. A number of business models could be also adopted to fit your requirements such as overflow support, handling of specific campaigns, market research projects and customer care.

We are committed to excellence and relentless in our attention to quality and detail. As the public face of your company, we understand the importance of continuous training and monitoring to ensure that we deliver outstanding service to your customers, every time.

Our contact centre is manned 24/7 by native English speakers, as well as a multi-national team speaking more than seven languages – so that we can definitely speak your customers’ language.

Aviation Centre First Floor
St. Thomas Street

Posts By Centrecom

Bringing It Home Webinar: Backshoring vs Nearshoring in association with Centrecom

February 28, 2014 |

Where to locate the various elements of your organisation is an ever-present concern – especially for organisations who already have a wide global footprint and may be experiencing difficulties in some of their offshore locations.

But bringing work back … Read More

Backshoring: outsourcing shifts that will affect your call centre

September 18, 2013 | 1

Backshoring is the latest buzz word in the world of outsourcing. It reflects a desire for new improved solutions to old call centre problems. The recession caused havoc with decision making where some companies temporarily mis-judged the value of … Read More

Nearshoring – a sign of our times?

September 17, 2013 |

Nearshoring is a relatively new term that started appearing in world-wide articles in early 2007. The term was coined in 2005 as a word often used as the opposite of off-shoring. It is not known who coined it however … Read More

Outsource your call centre to a place you love visiting

July 15, 2013 |

When choosing your outsourcing destination, whether you like to visit that country or not should not impact your cold business decision, or should it?

Your choice of outsourcing partners is obviously very important and because you will be trusting … Read More

Call centre training – specialised in your industry knowledge

June 24, 2013 | 1

One of the biggest savings outsourcing your call centre will ever make apart from the obvious HR costs is the cost of training. Most industries do not requires such involved training however in cases where the knowledge is technical … Read More

Support your business growth by outsourcing

June 21, 2013 |

In the current business environment it is increasingly difficult to take the decision to increase headcount and fulfill growth requirements because this constitutes a risk in the form of a long-term financial commitment.

However forgoing growth can be risky and … Read More

Backshoring: why is it becoming a growing trend?

June 20, 2013 | 2

Backshoring or re-shoring is a growing trend today just as off-shoring outsourcing requirements was the growing trend 12 years ago. The new millennium in 2000 was marked by a wave of European and American blue-chip companies and global Giants … Read More

The importance of call centre operations within online business

June 19, 2013 |

Online businesses pop up every day and yet the dot com giants of our generation seem to hold on to their positions pretty hard, making new entries seem like mere amateurs in the online sea of brands and products.

Read More

Outsourcing airline back office and services

May 23, 2013 |

The airline industry has suffered great problems and disruptions in the last years. With the onset of the internet, things have become faster and more precise but also more complex to process. With a myriad of complex relationships between … Read More

The difference between nearshore and offshore outsourcing

May 22, 2013 |

The advantages of outsourcing are well known to some industries who choose this as the best option for providing constant quality support to their clients.

There is however a difference between outsourcing software development to an offshore distant country … Read More

Why outsourcing to Malta makes sense

May 8, 2013 |

The Maltese islands are a small cluster of 3 islands located in the centre of the Mediterranean. The islands have historically been strategically important for many reasons. The islands are a melting pot of cultures including European cultures, north … Read More

What should I outsource and what do I keep in-house?

May 7, 2013 |

When considering outsourcing there are a number of questions you should be asking yourself to make sure you get the business dimensions right.

What are my core competencies? If your core competence is customer care then don’t outsource it, keep … Read More


May 7, 2013 |

Centrecom is a multi-lingual International Business Process Outsourcing (BPO) company offering back and front office services through our Contact Centre based in Luqa, Malta.

We know that our clients are unique both in their requirements and objectives, so we create … Read More