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Outsource magazine: thought-leadership and outsourcing strategy | August 24, 2017

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About Colin Grace

Colin Grace

Colin Grace

Colin Grace has over twenty years' experience of managing large-scale business and IT projects and ten years' experience of delivering major programmes of work in the private and public sector. He is passionate about driving forward the implementation of shared services in the public sector to deliver cost savings for the taxpayer. In many of his articles Colin highlights the challenges faced by organisations, stakeholders, management teams and suppliers in designing and delivering the appropriate shared service solutions.

In addition to his active involvement in programmes of work, his network of independent shared service specialists working across the whole of the public sector provides him with valuable real-world insights. He has many case studies and examples of how shared service practitioners are delivering and managing shared service centres.

Colin is a director of Praktis Solutions, an independent consultancy practice delivering high-quality value-adding services to clients in the private and public sectors, and specialising in:

·    Programme and Project Management (PPM)
·    Project Offices (PMO)
·    Business Change Management
·    ERP Implementations – Oracle and SAP
·    Procurement Management
·    Bid Management Services

Posts By Colin Grace

Choosing the right technology partner to power your shared services centre

February 13, 2014 |

To enable your shared services centre (SSC) to deliver upper-quartile levels of customer service and cost effectiveness when managing transactions, you need to invest in the right technologies and infrastructure support. For new SSCs the opportunity may exist to adopt … Read More

Why don’t central government departments learn the lessons from project failures?

November 19, 2012 |

The Cabinet Office issued a tender in early November asking consultancy firms to bid for a ‘Single ERP Platform for Government – Initial Feasibility Study and Design Phase Contract’:

“Central Government has a large portfolio of ERP implementations … Read More

Back office savings go up in smoke

March 14, 2012 |

Whitehall departments have been criticised for overspending by £500m on schemes that were actually intended to save money. A National Audit Office (NAO) report in February 2012 found ministers had failed to offer “clear management” for the setting-up of pooled … Read More

The public sector shared services paradox

September 15, 2011 |

The paradox is that delivering shared services requires an ERP solution enabler. The reality is most public sector bodies don’t have the capacity to implement both and large system integrators don’t have the capability across both. So it’s taking longer … Read More

Public sector shared services: no more excuses!

June 9, 2011 |

What is the state of play in the public sector? Recent news stories regarding massive cost overruns in – and the possible cancellation of – Western Australia’s hitherto-lauded Office of Shared Services have brought questions over the value of shared … Read More

Delivering back-office savings in the UK public sector

February 10, 2011 |

Public sector organisations are being challenged by the coalition government “to cut senior officials’ pay and share back-office functions with other authorities rather than cutting frontline services in the wake of government-ordered spending cuts” (Eric Pickles).

How realistic is the … Read More

Delivering Savings from UK Public Sector Shared Service Centres

October 26, 2010 |

Colin Grace looks at how shared service centres for the UK’s public sector need to be expanded and leveraged more coherently in order to bring about much-needed savings.


In 2003, I attended an OGC presentation which highlighted the possibility … Read More