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David Brain

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About: 

David Brain, COO, Symphony Ventures, is a process and automation expert who has gained recognition as the pre-eminent expert in Robotic Process Automation and was named ‘Consultant of the Year 2016’ by the Global Outsourcing Association for his work in transforming global enterprises through the deployment of automation technologies and methodologies. As COO, David has built, and now continues to lead the global consulting, implementation and managed services teams within Symphony Ventures ensuring flawless solution design and execution on every engagement.

From this author

Dec 30, 2017    0

Centers of Excellence (CoE) within Robotic Process Automation (RPA) are similar in many ways to other centers of excellence you may be running across your business. Essentially, a CoE is a centralized capability that enables you to perform all functions necessary for implementation and the ongoing operation of an RPA set of initiatives.

We typically see the functions in a CoE centered around demand generation and demand management, business analysis, process design, RPA configuration...

Dec 30, 2017    0

With the rapid advancement of automation technology, some are worried that new solutions might supersede the process automation that RPA offers. However, it is not a case of new technology superseding, but rather, complementing and working together with existing RPA capabilities.

RPA is a fantastic toolset to automate transactional, rule-based work, and that work is very prolific across service centers and companies worldwide. Successfully automating that type of work opens the door...

Dec 06, 2017    0

You’ve learned the definition of Robotic Process Automation (RPA). You’ve learned about how it works and about the impressive results that can be realized.  So, now it’s time to take the next step to explore some lesser known concepts and truths about RPA implementation.

1.     RPA is a lot tougher than most people think.

If your goal is to develop enterprise-level RPA solutions, success will be difficult...

Dec 02, 2017    0

A common question when considering Robotic Process Automation (RPA) is what process would be the most optimal one to automate. When looking for a candidate process, you should be focused on a couple key requirements. First, you will want to identify a process that is rule-based, so it doesn't require any human judgment capabilities in its operation. If you have processes that have human-judgement elements, they may still be suitable for RPA but you'll need to hand out that portion...

Dec 02, 2017    0

Customers embark on an RPA journey for a variety of reasons. For some it's about not being able to grow organically with the traditional models of adding new people into the mix. For others, it can be a desire to achieve greater cost certainty and overcome the challenges of moving work offshore and the uncertainty that it brings into today's political climate. Regardless of the reasons why companies embark on the journey, a common outcome is sought -  a high-quality...