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Outsource magazine: thought-leadership and outsourcing strategy | March 27, 2017

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About Firstsource

Firstsource

Firstsource

Firstsource is an innovative provider of customer-centric business process services. With a network of 47 delivery centres spread across the UK & Ireland, US, Philippines, India and Sri Lanka, Firstsource provides outsourced solutions to organisations in the Telecommunications & Media, Banking, Financial Services & Insurance and Healthcare industries. The company’s services – Customer Management, Data Processing and Collections – complemented with best-of-breed processes, intellectual property (IP) assets, and quality of service, help clients not only improve customer satisfaction but also reduce operational costs, achieve process improvements, and transform their businesses to enable them to meet economic, business and operational challenges. Driven by a rightshore delivery model, the company ensures client proximity, better understanding of the domain as well as the market, and more effective communications in order to ensure delivery excellence. For further information visit: http://www.firstsource.com/resources/firstsource-overview.html

Posts By Firstsource

Sky Partners with Firstsource to Provide Web Chat Customer Service Channel

February 5, 2014 |

 

Webchat is an emerging channel for customer services, but few companies have adopted chat at the scale that Sky has achieved. See how the award winning partnership of  Firstsource and Sky have rolled out … Read More

Firstsource’s ‘First Customer Intelligence’ Solution Receives Frost & Sullivan’s 2013 North American New Product Innovation Award for Contact Center Outsourcing

February 4, 2014 |

 

New York | Mumbai | London, January 16, 2014: Firstsource Solutions Ltd., a leading Business Process Management (BPM) company, announced today that it is the recipient of Frost & Sullivan’s 2013 North American New Product Innovation Award in Contact Center … Read More

Customer intelligence is the new black

October 11, 2013 |

Customer Intelligence is the New Black: Deriving Actionable Insights from Customer Interactions to Reduce Cost-to-Serve and Customer Effort – in association with Firstsource

Whether it’s a B-to-B or a B-to-C model, the consistent delivery of high-quality customer care is a difficult goal … Read More

Firstsource

October 9, 2013 |

Firstsource is an innovative provider of customer-centric business process services. With a network of 47 delivery centres spread across the UK & Ireland, US, Philippines, India and Sri Lanka, Firstsource provides outsourced solutions to organisations in the Telecommunications & Media, … Read More