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Outsource magazine: thought-leadership and outsourcing strategy | August 19, 2017

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About Global Remote Services

Global Remote Services

Global Remote Services

Global Remote Services (GRS) is the oldest and leading Independent Contact Centre provider in Romania, with nearly 11 years (founded in January 2004) of experience in the Business Process Outsourcing (BPO) industry.

 

Based in Bucharest, GRS provides a broad range of multilingual and multi-channel contact center and back office services to organizations across Europe. The company delivers with professionalism services like multichannel customer care, publishing, media back-office processes, technical help desk, database qualification and commercial outbound campaigns in more than 12 European languages.

GRS provides high quality and flexible customer contact solutions through its leading edge ITC infrastructure and robust operational procedures.

GRS is also a ‘fully quality certified’ organisation.

The company works closely with its customers to create and deliver tailor-made solutions. The hands-on approach is helping GRS to respond to every customer’s individual needs and further helps them manage their business successfully.

GRS is proud of its long-standing relations with their customers, many of them major blue-chip multinationals. The clients’ high expectations in terms of service level quality, customer experience and business continuity are GRS’s drivers for delivering professional services.

GRS greatly values the highly-skilled and committed team (nearly 450 employees as an aggregate of the 3 operational sites); GRS’s employees are the main asset giving to the management full confidence to continuously expand.

Posts By Global Remote Services

Top Outsourcing Trends for 2016

January 21, 2016 | 1

 

Global Remote Services (GRS),contact centre outsourcing experts, today highlight the top six outsourcing trends that will be strategic to customer relationships for most businesses this year. GRS is a leading European provider of multi-lingual contact centre and BPO solutions … Read More

oNexus Founder Interview: Paolo Marcattilj, Global Remote Services (GRS)

September 14, 2015 |

Paolo Marcattilj co-founded Romania-based BPO provider Global Remote Services (GRS) in 2004, and has since seen it grow to be one of the country’s most prominent service providers. As part of our oNexus Founders series of interviews, we got together … Read More

Remote offshoring, or in/on-shoring, are no longer the only answer for customer service solutions; Romania – a sizeable opportunity still underexploited.

June 22, 2015 |

 

Companies have often relied on a limited number of geographic sourcing areas, mostly far away (offshore), as part of their outsourcing strategies. However, they also look to deliver enhanced customer service and consolidate cost effectiveness, so lately we … Read More

Contact Centre – a valuable extension to the customers’ brand

March 2, 2015 |

 

As time goes by, customers become more demanding about what services they need from their providers and they start raising numerous and different expectations.

The consumers’ decision-making process is, nowadays, no longer linear: it is a “journey” where … Read More

Communicate with your end-users through more than one channel

January 29, 2015 |

 

Nowadays, the pace of change is highly accelerated and all companies are challenged to find new channels to communicate effectively with their customers. This is also a challenge for providers, who need to be able to adapt to … Read More