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Outsource magazine: thought-leadership and outsourcing strategy | March 24, 2017

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About Inside Source

Inside Source

Inside Source

Inside Source is Outsource's very own mole reporting from the heart of the outsourcing industry. Like the Scarlet Pimpernel, they seek him - or her - here and there, but Inside Source's identity remains a secret... Writing on condition of absolute anonymity, Inside Source brings tittle-tattle and controversial opinions to the outsource community in print and online. Remember: Inside Source is watching you...

Posts By Inside Source

Seriously candid camera…

September 26, 2014 |

Having been absent from these august pages [“this screen”, actually – ed] for some time due to those dreaded “work commitments” I thought I should return with a bang, and a remarkable tale I heard on a recent trip to … Read More

A Trio of Proper Puddings…

April 29, 2014 |

An amusing incident reaches me from fair Edinburgh, where three young outsourcing tyros saw a “cheeky jape” (read: attempted fraud) go horribly wrong…

Up from London on a trip to see one of their employer’s largest British clients, the three … Read More

Words Failed Him

April 16, 2014 |

Word reaches me of a wonderful – if, for the hapless protagonist, excruciatingly embarrassing – tale involving an unfortunate slip of the tongue… (NB: do not read if you’re easily offended)

A young gentleman in the employ of one of … Read More

A Very Messy Deal

December 20, 2013 |

WARNING: Those of you of a sensitive disposition, who have an aversion to matters scatological and/or downright repugnant, or who are perhaps eating breakfast whilst devouring your favourite outsourcing publication, may want to skip this page altogether. For the rest … Read More

Run For Their Lives!

September 26, 2013 |

A heartwarming tale reaches me from a former colleague in the north of England who earlier this year was working to rectify a sourcing arrangement that was going, shall we say, somewhat less successfully than all parties had hoped at … Read More

Authoring one’s own downfall…

July 19, 2013 |

The recent article about outsourcing insults brought a few tears of mirth to my eyes – and a lot of recognition too. Having spent more years than I care to count in this game, and been involved with more than … Read More

Congratulations on Your (Self-)Promotion!

July 4, 2013 |

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

Marketing is of course an indispensable activity in any line of business, and in the crowded outsourcing marketplace it’s even more imperative to get your organisation’s message across. However, … Read More

You Got (Someone Else’s) Mail…

June 24, 2013 |

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

Regular readers of Inside Source will know I’ve a soft spot for those terrible faux pas involving emails being sent to the wrong recipients (especially when the emails in … Read More

Entente Uncordiale

April 11, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Outsourcing may be picking up pace on the continent but it’s still got some way to go, if an anecdote that reaches me from la belle France is anything to … Read More

Love Finds a Way

April 10, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Inside Source loves a good conference – especially when the wine is flowing and the temptations of being away from home prove irresistible… So imagine the delight to hear of … Read More

More location lunacy…

February 14, 2013 |

My last column – an anecdote about a cack-handed attempt at getting me to help market a “leading outsourcing destination” for free – provoked a few responses [including on our LinkedIn group – Ed] and I thought I would share … Read More

Nice try…

February 1, 2013 |

On a trip to one of our offshore centres at the start of the year I was duped – to put it more bluntly than kindly – into attending a meeting with a pair of government officials whose intention it … Read More

Digging the very dirtiest outsourcing dirt…

December 14, 2012 |

This article originally appeared in Outsource magazine Issue #30 Winter 2012

Love Conquers All

It’s always nice to hear a tale of true love – especially when it comes from that most loveless, heartless and cold place, the legal industry (is … Read More

The Blame Game

October 4, 2012 |

Having watched the escalation earlier this summer of what it’s now apparently mandatory to term “the G4S debacle” with growing disbelief and anger, I thought I would share a few thoughts on the issue with a former colleague of mine … Read More

A Fondled Farewell…

October 4, 2012 |

‘Leaving drinks’ are often a recipe for exactly the kind of scandal that gets Inside Source all flushed and hot under the collar; emotions run high, blood alcohol levels run higher and behaviours get warped by opportunities for people to … Read More

Rolling out the red carpet

September 7, 2012 |

For an industry that’s all about best practice there is an awful lot of bad practice about… And I’m not just talking about my lack of columns in recent weeks [which has been noted – Ed]. How’s this for a … Read More