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Outsource magazine: thought-leadership and outsourcing strategy | August 22, 2017

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About Mark Ross

Mark Ross

Mark Ross

Mark Ross is Vice President Legal Services at Integreon. He is an experienced UK litigation solicitor and former partner at high-profile UK law firm Underwoods Solicitors.

Mark’s involvement in legal outsourcing dates back to January 2004 when Underwoods became the first UK law firm to outsource legal work to a lower-cost common law jurisdiction. Chambers Guide refers to Underwoods as “a pioneer of legal offshoring”. Mark was responsible for the development of the workflow system for outsourcing to the firm's South Africa office.

Mark moved to Los Angeles in 2006 and joined LawScribe where he was responsible for Global Sales and Marketing, before moving to Integreon in November 2009. He is a recognized authority and thought leader in the field of legal outsourcing. He has been published by, and interviewed for, numerous mainstream and legal publications, including TIME magazine, the UK Law Society Gazette, and the ABA’s Law Practice Management. He is the former Chair of the International Association of Outsourcing Professionals’ Legal Outsourcing Chapter. He developed the first State Bar approved MCLE Ethics course, provided by a legal outsourcing company, on the ethical implications of outsourcing legal work. He can also be read regularly on the Integreon blog.

Posts By Mark Ross

Compliance looks to LPO to avoid the regulatory enforcers

July 14, 2014 |

RoboCop’s ED-209 famously warned us back in 1987…: “You have 15 seconds to comply……….you are in direct violation of Penal code 1.13, Section 9”

Although the consequences of non-compliance for today’s corporate offenders are not quite as severe as those … Read More

Redefining the Law Firm Delivery Model

April 9, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

As outsourcing continues to penetrate the legal sector, the impact on all areas of that sector becomes more and more pronounced – so is it about time law firms took a … Read More

Legal Process Outsourcing: has it reached a tipping point?

May 9, 2012 |

Most independent observers are in consensus that LPO is on the rise. However, greater insight beyond this overly simplistic soundbite is difficult to come by. One of the challenges in gauging the rate of uptake for LPO has been reluctance, … Read More

Legal Process Outsourcers don’t fall foul of Indian Advocates Act

March 21, 2012 |

After almost two years of false starts, adjourned hearings and painfully slow progression through the Indian courts, the Madras High Court finally ruled last month that foreign law firms can advise on international law and take part in international arbitration … Read More

The future of collaborative legal services

October 4, 2011 |

I recently had the privilege to co-chair, alongside my colleague Janet Taylor-Hall, a roundtable discussion hosted by my employer, Integreon, and Legal Week. The participants were an impressive group of General Counsels and Associate General Counsels from leading global corporations … Read More

Legal Process Outsourcing in the new legal services landscape

June 30, 2011 |

In less than 5 months the Legal Services Act (LSA) comes into full effect with the official introduction of Alternative Business Structures (ABSs).  Since March 31, 2009, law firms in the UK have been able to become licensed as Legal … Read More

Legal process outsourcing: a regulatory update

June 1, 2011 |

(This article was first published in the Law Society’s May 2011 Risk & Compliance newsletter)

As far as the legal process outsourcing world in the UK is concerned, March and April have been busy months as we get closer to … Read More

Can Legal Process Outsourcing lessen the overworked corporate legal department’s compliance risks?

April 26, 2011 |

(This month this column is written by a guest author, Erin Conroy, Director of Legal Solutions at Integreon, and Contract Management Subject Matter Expert, who examines whether outsourcing can lessen an overworked corporate legal department’s compliance risk.)

Corporate legal departments … Read More

Limitation of liability in legal outsourcing

January 25, 2011 |

Having had the privilege of addressing both the UK Law Society and the American Bar Association on the subject of LPO, I have found that the nature of the tripartite relationship between law firm, corporate client and LPO provider has … Read More

The LPO industry begins to consolidate

January 10, 2011 |

At this time of year it is quite natural to look back and reflect on key LPO industry events. Perhaps the most significant activity indicative of the direction of the industry as a whole, took place last month with the … Read More

A changing conversation

November 17, 2010 |

When we are asked how the LPO industry has evolved over the last few years, our answer is that the “conversation has changed”. During the formative years of the industry, proponents of LPO were often met with the question “why … Read More

Location, location, location

October 7, 2010 |

Driven by technological forces and the associated communications revolution that have fuelled globalisation over the last 30 years, outsourcing has emerged as perhaps the key strategic business process essential for the successful modern-day organisation. The large-scale outsourcing of manufacturing jobs … Read More

Is ethical guidance for legal outsourcing imminent?

September 6, 2010 |

Over the last five years the legal process outsourcing (LPO) industry has begun to take off with global law firms and corporations, including Simmons & Simmons, Microsoft, Allen & Overy and Rio Tinto announcing major LPO initiatives. The outsourcing of … Read More