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Outsource magazine: thought-leadership and outsourcing strategy | August 22, 2017

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About Martyn Hart

Martyn Hart

Martyn Hart

Martyn Hart is the Chairman of the UK's National Outsourcing Association (NOA), which he instigated back in 1987.  He has been involved in information and communications technology for over 30 years and is currently with Gartner the world's leading information technology research and advisory company.

Martyn has held senior posts in the criminal justice and security services sector and had stints in finance, retail, telecoms and transportation.  He has held positions with Atkins, Steria, PWC, BT, BR and the UK's Home Office, where he delivered Europe's first outsourced Criminal Justice ICT system back in the early 1990s.

In this column Outsource showcases Martyn's influential "Hart of Outsourcing" blog.

Posts By Martyn Hart

Dwindling IT uptake could mean offshore time bomb

September 5, 2011 |

Exam results are out again and, for the IT sector, make for disturbing reading. It’s not the actual results that are the real problem – it’s the worryingly low number of runners and riders. This summer, a paltry 4,002 people … Read More

Schools and the private sector: a marriage of mutual convenience

August 4, 2011 |

Under the Coalition government, more academies will be opened than in the first eight years of the programme. More than 1,200 schools have now applied to become academies – publicly funded independent schools, free from local authority and national government … Read More

Why Santander and New Call Telecom came back to Blighty

July 25, 2011 |

As India teeters on the brink of double-digit inflation, Santander and New Call Telecom announce that they are bringing operations back to the UK. While this job creation is excellent news for the people of Burnley, Liverpool, Leicester and Glasgow, … Read More

The perils of client ambiguity

June 30, 2011 |

Are you prepared to invest throughout the contract?

I was told that in his engaging, thought-provoking presentation at the EOA conference last week, Carlos Flores Ramirez, Vice-President & Country Manager at NIIT Technologies Limited, said that a large percentage of … Read More

Is offshoring the answer?

June 15, 2011 |

This week, we’ve seen outsourcing hitting the headlines again, as the Public & Commercial Services (PCS) union refused to rule out strike action over HP’s plans to offshore 200 jobs to India.  The jobs in question are largely responsible for … Read More

Multi-sourcing: driving the outsourcing industry?

June 7, 2011 |

Last August I used these pages to spell out the advantages and disadvantages of multi-sourcing in light of changes to the way contracts were being sourced, following the decline in ‘mega-deals’ and the government’s £100 million contract cap.  It seems … Read More

Why suppliers should not be held up as outsourcing scapegoats

June 1, 2011 |

Of all the rumour and, in some cases, intrigue surrounding outsourcing in the public sector, one of the most interesting has been the recent saga surrounding the provision of services for the NHS, which has come under fire from no … Read More

Is the government biting its nose off to spite its face?

May 19, 2011 |

It’s been a tough week for those of us with a vested interest in the outsourcing industry – and not just because of the difficulty of returning to work after the recent spate of Bank Holidays!  Instead, those who had … Read More

Outsourcing: changing the face of business

May 11, 2011 |

I was extremely interested to see research published this week which suggested that Britain’s outsourcing industry is now almost as big as the financial services sector.  The study, released by Oxford Economics on Tuesday, highlighted the fact that the outsourcing … Read More

Cloud computing – is there a silver lining?

May 4, 2011 |

I’m often asked what the future of outsourcing is, and, as difficult as it can be to accurately predict what’s going to happen without using a crystal ball, it’s certainly worth considering the value that cloud computing is able to … Read More

Outsourcing training takes a slice of the pie

April 27, 2011 |

There is no doubt that we have seen a huge increase in outsourcing deals in recent years, especially since the Government Spending Review was announced, as more businesses look to outsourcing to achieve success on a shoestring. But how much … Read More


Government ICT policy: throwing the baby out with the bath water?

April 14, 2011 |

As I suggested in last week’s blog, it seems as though the wind of change is blowing hard through public sector procurement processes at the moment – and large suppliers of outsourcing are feeling the full force of the gale. … Read More

Public sector outsourcing on the rise

April 7, 2011 |

In recent weeks, we’ve seen a number of initiatives from the government aimed at making it easier for organisations in the private sector looking to supply services to the public sector.  Indeed, by pledging to support growth in enterprise, and … Read More

Outsourcing suppliers: are they really all fat cats?

March 24, 2011 |

This week’s episode of Channel 4’s current affairs documentary series, Dispatches, raised a number of interesting points around whether outsourcing suppliers in the private sector are the true beneficiaries of the government’s spending cuts.  But did it miss the point?

Read More

Food for thought for encouraging enterprise growth ahead of the budget

March 17, 2011 |

It’s that time of year again, as pens are sharpened, teeth are grated and everyone wonders if and how they will be affected by the budget announcement.  Of course, we’ve already seen a significant amount of belt-tightening as a result … Read More

Visa fraud puts the spotlight back on outsourcing

March 9, 2011 |

At a time when a sustained period of unemployment is proving problematic for organisations all over the world, the news of charges faced by Infosys Technologies over tax and visa fraud has posed new questions about the way the outsourcing … Read More