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Outsource magazine: thought-leadership and outsourcing strategy | August 22, 2017

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About Matthew D’Uva

Matthew D'Uva

Matthew D'Uva

Since July 2006, Matthew R. D’Uva has served as President and Chief Executive Officer of SOCAP International, a professional society representing customer care professionals from leading Fortune 1000 companies in diverse industries such as consumer packaged goods, automotive, retail and direct sales, travel and hospitality, healthcare and financial services. SOCAP International is a member-driven organisation committed to promoting customer care and customer engagement as competitive advantages in business. Matthew works closely with the SOCAP Board of Directors to set the overall strategy and direction for the association. In his role, he is responsible for the management of the national headquarters operations and staff located in Alexandria, Virginia. Under Matthew’s leadership, SOCAP International has been successful in growing its membership, conferences and educational programs, increasing member engagement and raising the association’s overall visibility among key industry sectors. Matthew holds an MBA from the Robert H. Smith School of Business, University of Maryland and a BA degree in International Relations from Tufts University.

Posts By Matthew D'Uva

Omnichannel communication: anticipating and satisfying customer needs

January 31, 2014 |

It’s hard to believe that customer care for many companies once meant printing a 1-800 number on the side of a product package. Consumer service expectations have exploded. Today customers want the right information, delivered at the right time, over … Read More