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Outsource magazine: thought-leadership and outsourcing strategy | August 18, 2017

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About Michael Hart

Michael Hart

Michael Hart

Michael Hart is the Managing Partner for Merit Outsourcing Advisors, formerly with Deloitte and IBM. His expertise is focused on outsourcing deal investigation, developing outsourcing strategies, providing outsourcing transaction leadership, vendor management and optimization strategies.

He is an elite outsourcing advisor, with a strong working knowledge of Human Resources, Customer Care, Finance & Administration, Procurement, Information Technology and other business processes. He has been involved in strategy development, vendor selection, contract negotiation, implementation, vendor management strategies, contract restructuring and renewals for over 150 material outsourcing arrangements with contract values exceeding $10 billion.

Michael's extensive outsourcing background includes a leadership role in the Outsourcing Advisory Services practice with Deloitte Consulting; Managing Director responsible for business development and general management of the Canadian practice for another outsourcing advisory firm, EquaTerra; and BPO deal leader for IBM. He also built the outsourcing business in Canada for Pitney Bowes Management Services after spending 11 years with Xerox Canada in Marketing and Sales.   

Michael has a Master of Business Administration in Marketing from Schulich School of Business, York University in Toronto. He is a frequent speaker at outsourcing industry events, including the Centre for Outsourcing Research & Education (CORE), The Canadian Institute, Outsourcing Service Provider Roundtable, Project Management Institute and the Canadian IT Law Association. He also serves on a wide range of corporate and not-for-profit boards. Michael is on the CORE Executive Education Faculty, is an advisor to the CEO & Board of Directors, and co-authored the most recent version of the CORE State of Canadian Outsourcing research report.

Posts By Michael Hart

Demystifying ARC/RRCs

July 4, 2013 | 1

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

A popular method for managing outsourcing pricing that accommodates volume fluctuations for the in scope services is known as the ARC/RRC method. This model has applications across IT infrastructure, … Read More

Mitigating risk in outsourcing

March 12, 2012 |


Most organisations conduct some level of risk assessment, prior to executing an outsourcing transaction. We have observed no common best practice on how the outsourcing risk assessment is conducted, what criteria are used to determine risk exposure or how … Read More

Critical aspects of governance in outsourcing: insights from industry

October 3, 2011 |

This article was written in conjunction with Kaustuv Halder and Markus Biehl.

Kaustuv Halder is a graduating student at Schulich School of Business, York University, Canada. He is specializing in Operations and Information Systems and has developed a keen interest … Read More

Trends in Outsourcing Governance and Relationship Management

September 28, 2011 |

This article originally appeared in Outsource Magazine Issue #25 Autumn 2011

Organisations around the globe have increasingly realised the importance of a robust governance model as a critical component deciding the success or failure of outsourcing engagements.  Despite the great … Read More

Canadian outsourcing trends: June 2011 update

July 26, 2011 |

The Canadian outsourcing industry continues to grow in 2011 after an overall positive year in 2010. BPO registers a year-on-year (YOY) growth of 2.25 per cent whereas Hosting Services grows by 8.75 per cent. The CORE (Centre for Outsourcing Research … Read More