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Outsource magazine: thought-leadership and outsourcing strategy | August 22, 2017

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About Moneypenny



Moneypenny is the market leader for 24-hour telephone answering and outsourced switchboard services, delivering extraordinary Receptionists to look after calls for businesses of all shapes and sizes throughout the UK. For larger businesses, Moneypenny also offers innovative technology, such as voice recognition, to cut costs and improve service levels – we can even provide a bespoke mix of people and technology to best meet our clients' requirements and achieve all that an in-house switchboard does and more. Moneypenny is proven to improve the client experience and reduce costs, guaranteeing that every call and every business opportunity is captured, 24 hours a day.

Posts By Moneypenny

UK’s market-leading telephone answering service, Moneypenny, launches in the US

February 26, 2015 |


HAVING revolutionised the face of telephone answering and outsourced switchboards in the UK, Moneypenny has launched its pioneering service in the US.

The company, which in 15 years has gone from a £10,000 start-up to the biggest business … Read More

‘We were shocked at the immediate uplift in calls’ – Moneypenny Case Study – Newmans Solicitors

January 26, 2015 |


‘We were shocked at the immediate uplift in calls’ – Moneypenny Case Study – Newmans Solicitors

Based in London’s Mayfair and Horley, Surrey; Newmans Solicitors is a little bit different. With more than 40 years’ experience, the firm … Read More

Brand new look for Moneypenny

October 7, 2014 |


Telephone answering specialist Moneypenny  has unveiled a brand new look with a face-lifted logo incorporating a new addition – the Moneypenny bird – Tully.

The brand refresh has been launched to tie in with the development of … Read More

‘Every cloud’…. a business continuity case study

August 6, 2014 |

Established in Bridge Street, Manchester in 1995, Turner Parkinson has grown to be a multiple award winning specialist business law firm in the North West.

Focussing on three core areas – corporate, insolvency and dispute resolution, with dedicated areas … Read More

Premium Front of House isn’t just about the reception desk

July 3, 2014 |

As a larger business, you’ve worked hard to create the very best front of house (FOH) reception desk. Highly trained reception staff are well presented and well versed in your expectations of providing the very best to visitors and … Read More

No own goals as requests for temporary cover rise

June 4, 2014 |

Telephone answering company Moneypenny has reported a 15% rise in requests for temporary cover (as compared to the first week in June 2013) from businesses keen to watch the FIFA World Cup, between June 12th and July 13th, while … Read More

The digital technology changing the way switchboards operate

May 29, 2014 |

Telephone answering specialist Moneypenny has introduced a brand new technology product that is changing the way large companies handle incoming calls.

Developed by Moneypenny’s in-house IT team and based on more than 14 years’ experience, Digital Reception offers a … Read More

Your other office 13,000 miles away…

April 29, 2014 |


So, your other office is 13,000 miles away…

In 2011/12 telephone answering company Moneypenny was under pressure to come up with a solution to meet the increasing demand for a 24/7 service from its growing client base, particularly … Read More

Spire Portsmouth Hospital

March 31, 2014 |

Catherine Charnock-Wilson is Business Development Manager of Spire Portsmouth Hospital based near Emsworth, on the Hampshire, West Sussex border. Here she talks about their experience of using telephone answering service Moneypenny:

  • Why did Spire Portsmouth decide to … Read More

‘Be your own customer’ to deliver excellence in customer experience

March 31, 2014 |


Joanna Swash Commercial Director of telephone answering service Moneypenny offers her thoughts on how businesses can sharpen their pencil when it comes to delivering the very best customer experience and shares some practical tips that could make all … Read More

The practical business guide to creating a new website

March 18, 2014 |


Your website is so often the first opportunity to make the right impression. When seeking a differentiator in the marketplace, a fresh looking website can deliver the right message to your customers and prospective clients. As Moneypenny overhauls … Read More

When disaster strikes can you be sure you have your calls covered?

March 7, 2014 |


So there’s a loss of inbound telephone lines, the power’s down, your staff are absent or the weather conditions are just so adverse you literally can’t make it into your office.

What happens next? Does panic ensue or … Read More

With UK consumers complaining about products and services nearly once a second in 2013, one company has launched a new campaign to put good service at the heart of British business.

February 18, 2014 |


With staggering figures from Ombudsman Services suggesting that UK consumers complain about products and services every second of every day, with further millions of victims of poor service afraid to complain or not trusting companies to act, telephone … Read More

Call answering service pledges support to flooded businesses

February 18, 2014 |


Telephone answering specialist Moneypenny has pledged its support to the owners of businesses affected by the flooding. The pledge is part of The Business Exchange; an initiative set up by the UK Government and small business network Enterprise … Read More

A Customer’s Story: Kelly Radley, Canal & River Trust

January 31, 2014 |

Moneypenny looks after calls for businesses of all shapes and sizes. Click here to hear from Kelly Radley of the Canal & River Trust, to find out more about her story and why she recommends Moneypenny so highly…

WATCH … Read More

UK staff fly to the other side of the world to cover night shifts

January 20, 2014 |


As the latest team of Moneypenny Receptionists fly to New Zealand, we take a look at the company’s forward-thinking approach to 24/7 working.

It was a relatively straight-forward decision in the end – wide awake experienced staff in … Read More