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Outsource magazine: thought-leadership and outsourcing strategy | August 19, 2017

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About Nick Mellors

Nick Mellors

Nick Mellors

Nick Mellors is Director of ISPB, a consultancy specialising in delivering public sector change and transformation projects. He has over 30 years' public sector experience, including as part of the senior management team establishing a cross-government finance shared service. He was a founder member of the central government shared services forum before moving to the private sector and authoring Whitehall Shared Services best practice guidance and supporting the local government shared services forum. He is also author of "The IS Department as a Profitable Company", published by the Chartered Institute of Management Accountants.

Posts By Nick Mellors

Is external hosting of HR systems still unproven for UK higher education?

January 22, 2016 |

“External hosting of HR systems is still unproven” – that was the message I received from the IT manager of a well-respected UK university back in 2011.

At the time our research showed:


Mutually beneficial?

August 23, 2013 |

The market place for the delivery of public services could be set for another change next year with a 2014 update on the EU Procurement Directive potentially offering newly created mutual and social enterprises easier entry to the market place.

Read More

Q&A: Paul Bartley, Department of Health & Human Services

April 10, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Heading up the shared services organisation serving the US Department of Health and Human Services – and some 45 other agencies – is a towering challenge, but Paul Bartley can’t … Read More

Q&A: Nancy Zimpher, State University of New York

March 28, 2013 | 2

Shared services in UK universities still seem to be a bit of a Cinderella topic, although there seems to be a growing interest and take-up in the US, as I found when I visited the Shared Services & Outsourcing Network’s … Read More

Mutuals: the new outsourcers

February 20, 2013 |

“The choice is no longer between public services being delivered by bureaucratic public sector monopolies on the one hand; and straight outsourcing or privatisation to commercial providers on the other. Mutuals, co-operatives and social enterprises offer ways of providing services … Read More

Reflections from Chicago: Public Sector Shared Services

November 28, 2012 |

Like Chicago’s famous Cloud Gate, the Shared Services & Outsourcing Network’s (SSON) annual conference on Shared Services in the Public Sector provided plenty of opportunity to reflect and look at the topic of public sector shared services from different points … Read More

Shared services and outsourcing are different

October 8, 2012 |

Once again public sector shared services are having a hard time in the press – and, if half the public information is true, on the ground. The long-running saga of Southwest One (the finance, HR and ICT service shared by … Read More

Government shared services: how much longer?

January 24, 2012 |

In a previous article I compared the success of Tate & Lyle’s launch of shared services in ten months with the ten-year gestation period for the Research Councils in the UK.

So how is the Cabinet Office, with the support … Read More

External hosting of HR systems is “still unproven”?

November 15, 2011 |

Talking to the IT manager from one of the UK’s well respected universities about options for replacing some of their corporate systems, I was surprised to hear him say “external hosting of HR systems is still unproven”.

This counter-intuitive (to … Read More

Ten months or ten years: implementing change

October 21, 2011 |

In one of those unfortunate news coincidences a National Audit Office (NAO) report on the difficulties facing the seven UK Research Councils (RCUK) establishing a back office shared service centre was published on the same day it was reported that … Read More

‘Back office’ shared services and 100 years of scientific management

October 5, 2011 |

For many managers and consultants the essence of developing so-called ‘back office’ shared services seems to be that there is a single perfect process which can be applied to each type of transaction; by then combining all the times this … Read More