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Outsource magazine: thought-leadership and outsourcing strategy | July 25, 2017

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About Outsource Magazine

Outsource Magazine

Outsource Magazine

Outsource is the leading magazine dedicated to the outsourcing space providing news, views, analysis and thought-leadership for the global outsourcing community since 2005. Through our website, OutsourceXpress email & social media tools, including our Global Community LinkedIn Group and Twitter, Outsource delivers unrivalled content direct to the movers, shakers and decision-makers at the heart of the outsourcing space. Our in-depth coverage of important events and trends, interviews with both high-profile industry figures and unsung heroes, and commentary from the Outsource network worldwide gives us an unparalleled perspective on outsourcing across sectors, verticals and geographies. Outsource enjoys a variety of other national and international print, online & event partnerships including KPMG, ACCA, Aecus, Great Ideas, Gartner, UBM, Global Sourcing and more, giving us superb reach into key established and emerging markets.

Posts By Outsource Magazine

Big 6 lose out in contract renewals

January 1, 2004 |

New suppliers are set to make a killing as outsourcing deals worth a total of $88 billion per year come up for renewal in the next two.

The Everest Research Institute (ERI) estimates that first generation outsourcing deals worth $118 … Read More

Hospitals offshore notes

January 1, 2004 |

Two Birmingham hospitals are under fire for outsourcing the transcription of patients’ notes to India, New Zealand, and South Africa to save money.

The University Hospital Trust, which runs Selly Oak and Queen Elizabeth NHS hospitals is the first … Read More

Union row at Bank of Ireland

January 1, 2004 |

A row is brewing between Bank of Ireland and trade unions amid fears that technology jobs that Hewlett-Packard (HP) had outsourced to the bank could be shifted to India and other countries.

In 2003, HP signed a contract with the … Read More

Canadian bank signs up for more HP

January 1, 2004 |

Canadian Imperial Bank of Commerce(CIBC) has amended and extended it’s IT outsourcing agreement with Hewlett Packard (HP).

Under the agreement, the outsourcing arrangement – originally signed in 2002 – will be extended for an additional four years to 2013. The … Read More

Carphone Warehouse goes VoIP

January 1, 2004 |

The Carphone Warehouse has signed a three-year £3 million contract with telecoms services provider Affiniti to build three IP call centres.

Around 1,800 customer service advisers will work in the centres, two of which are in the North West of … Read More

IBM signs with Indian phone giant

January 1, 2004 |

Bharti-Airtel, India’s most subscribed cellular telephony company, has signed a $100 million outsourcing deal with IBM.

Bharti-Airtel is investing over $100 million in this delivery platform which would enable the company to offer its 24-million subscriber base a range of … Read More

India set for engineering boom

January 1, 2004 |

Indian companies  are well placed to earn up to $40 billion in engineering outsourcing business by 2020, according to the National Association of Software and Service Companies (Nasscom).

The business would also create 250 000 jobs for Indian engineers, according … Read More

Bank security hit by IBM deal

January 1, 2004 |

IT security at Australian bank Westpac was compromised as part of a 10-year, $4.3 billion IT outsourcing deal with IBM.

Westpac made a “small blunder”by outsourcing security as part of the massive outsourcing contract,according to Westpac’s chief … Read More

India BPO firm sets up in Hungary

January 1, 2004 |

Nipuna Services, the BPO armof the Satyam group, is poised to set up its third overseas BPO operation in Hungary.

Satyam already has a 90-member teamoperating in Budapest. Nipna CEO Venkatesh Roddamsaid, “Another reason why Nipuna’s looking to enter Hungary … Read More

Cambridgeshire opens contact centre

January 1, 2004 |

Cambridgeshire County Council says it has improved the efficiency of local services and increased the number of customer queries resolved on first call.

Before its new centre was opened in May 2003, a high percentage of calls to council service … Read More

Future’s dark for Orange staff

January 1, 2004 |

Mobile phone giant Orange plans to close down its call centre in Peterlee in north England and create 300 more jobs in India, where it already has a staff of 1,000.

The call centre closure will lead to abolishing 900 … Read More

China sets out outsourcing ambition

January 1, 2004 |

The Chinese government is determined to maked  the country an international base for outsourcing, according to the Vice Minister of Commerce.

“Development of the outsourcing industry is an important way to improve the quality of China’s foreign trade and upgrade … Read More

Cambridge in £6 million deal

January 1, 2004 |

Cambridge City Council has extended its six year relationship with Serco Group with a five year £6 million extension.

Serco Solutions will provide and support Cambridge City Council’s ICT infrastructure which includes desktop, servers, telephony, network services and business applications.

Read More

India banks strike over outsourcing

January 1, 2004 |

There mght be degree of irony here, but Indian banking operations were  hit by calls for a nationwide strike to oppose outsourcing of services.

Transactions in most of the public sector banks except in State Bank of India, Bank of … Read More

Outsourcing on the wane

January 1, 2004 |

The IT outsourcing boom is on the wane as companies learn to be more strategic and selective, according to a study by Chicago-based consulting firm Diamond cluster International.

One problem is that leading offshore locations, such as Bangalore, Chennai, and … Read More

Wipro and Motorola team up

January 1, 2004 |

Wipro Technologies and Motorola have formed a joint venture to provide telecom services to public and private network customers.

The joint venture, named WMNetServ, will deliver telecom services to enable customers focus on their core business and gain access to … Read More