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Outsource magazine: thought-leadership and outsourcing strategy | August 24, 2017

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About Outsource Magazine

Outsource Magazine

Outsource Magazine

Outsource is the leading magazine dedicated to the outsourcing space providing news, views, analysis and thought-leadership for the global outsourcing community since 2005. Through our website, OutsourceXpress email & social media tools, including our Global Community LinkedIn Group and Twitter, Outsource delivers unrivalled content direct to the movers, shakers and decision-makers at the heart of the outsourcing space. Our in-depth coverage of important events and trends, interviews with both high-profile industry figures and unsung heroes, and commentary from the Outsource network worldwide gives us an unparalleled perspective on outsourcing across sectors, verticals and geographies. Outsource enjoys a variety of other national and international print, online & event partnerships including KPMG, ACCA, Aecus, Great Ideas, Gartner, UBM, Global Sourcing and more, giving us superb reach into key established and emerging markets.

Posts By Outsource Magazine

Caliber Point launches HR solution

November 30, 1999 |

BPO provider Caliber Point Business Solutions has launched a new multi-tenant HR services solution, Republic. Hosted by Caliber Point, and founded on Oracle’s E-Business Suite Release 12 platform, Republic provides self-service capability within a secure environment for an array of … Read More

New HCL President Business Services

November 30, 1999 |

HCL Technologies, a division of India-based IT and ITES behemoth HCL, has appointed former TCS eServe International CEO Rahul Singh as its new President – Business Services. Singh, charged with growing the company’s substantial BPO and services portfolio globally, has … Read More

TCS signs IT deal with MAS

November 30, 1999 |

IT Services Management was one of the first business processes to benefit from outsourcing, perhaps because the skills required to run an IT operation are so specialist. So the March agreement for TATA Consultancy Services (TCS) to take on the … Read More

When speed matters

November 30, 1999 |

Sometimes, the news is reassuringly conventional and all the more practical for that. Take the 24 March 2010 announcement from Kenya’s largest BPO provider and outsource call centre operator, KenCall that it has “launched a pioneering new Rapid Transition contact … Read More

Egypt – BPO for many applications

November 30, 1999 |

While much of the Arab world relies on what lies under its desert sands for the wealth on which economies can be built, some have to rely on a more traditional but, many would say, more sustainable resource – the … Read More

KenCall Hosts Singapore – IDA

November 30, 1999 |

News that on Wednesday 10 February 2010, KenCall, the up and coming outsource service provider and call centre in Kenya, hosted senior officials from Singapore suggests not only that Africa is a growing outsource destination but also that it’s no … Read More

Cisco restructures Asia Pacific ops

November 30, 1999 |

All the news of the moment points to the emergence of a new centre of global influence in the far East and so it was, perhaps, not so surprising when Cisco announced, in a release on 11 January 2010, “a … Read More

Gartner names offshore Top 30

November 30, 1999 | 2

While India remains the prime location for IT offshoring, new contenders have entered the market, according to analyst firm Gartner, which has published a list of 30 destinations for outsourcing.

The countries were rated according to 10 criteria that will … Read More

BT Global Services suffers

November 30, 1999 |

BT’s Global Services business is dragging the group’s overall profits down below expectations, sending the share price plummeting and costing its CEO his job.

Francois Barrault resigned after 18 months as chief executive at BT Global Services, replaced by Hanif … Read More

Dell turns to outsourcing

November 30, 1999 |

The downturn in the PC market may lead to Dell outsourcing the production of its machines to allow it to focus on sales and marketing, a major revision to its celebrated business model.

The Wall Street Journal reported that Dell … Read More

Western Europe outsourcing booms

November 30, 1999 |

The Western European IT services market is set to grow by almost five per cent over the next five years, according to research firm International Data Corporation (IDC), to reach  $249 billion (£142 billion) by 2012.

“The growth we expect … Read More

US firm heads up UK census deal

November 30, 1999 |

A consortium led by US vendor Lockheed Martin has won £150 million contract from the UK Office for National Statistics to support the 2011 census in England, Wales, and Northern Ireland.

The consortium, which includes Broadcasting Support Services, Cable & … Read More

EDS HP merger wins approval

November 30, 1999 |

As Hewlett Packard’s merger with EDS gains shareholder approval, the firms have denied reports that they plan to lay off 20% of its US staff, saying they are “completely factually incorrect.”

HP agreed to acquire EDS in May for $13.9 … Read More

Press No Option

November 30, 1999 |

It’s going to come as no surprise to anyone, but call centres are now a ubiquitous part of our every day lives – even if the sound of the dreaded words “please choose from one of the following options” is … Read More


November 30, 1999 |

To old romantics, getting married is a commitment for life. You’re both ideally suited and you’re obviously going to live happily ever after for ever and ever and ever, aren’t you? In truth, probably not. The harsh reality is that … Read More

A Prescription To Outsource Success

November 30, 1999 |

An interview with Paul Bateman, operations director, Boots Group

“Jesse Boot was an interesting character,” notes Paul Bateman, Boots Group Operations Director. “If he was still alive, one of his sayings would be ‘if you want something done properly, do … Read More