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Outsource magazine: thought-leadership and outsourcing strategy | August 17, 2017

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About Outsource Magazine

Outsource Magazine

Outsource Magazine

Outsource is the leading magazine dedicated to the outsourcing space providing news, views, analysis and thought-leadership for the global outsourcing community since 2005. Through our website, OutsourceXpress email & social media tools, including our Global Community LinkedIn Group and Twitter, Outsource delivers unrivalled content direct to the movers, shakers and decision-makers at the heart of the outsourcing space. Our in-depth coverage of important events and trends, interviews with both high-profile industry figures and unsung heroes, and commentary from the Outsource network worldwide gives us an unparalleled perspective on outsourcing across sectors, verticals and geographies. Outsource enjoys a variety of other national and international print, online & event partnerships including KPMG, ACCA, Aecus, Great Ideas, Gartner, UBM, Global Sourcing and more, giving us superb reach into key established and emerging markets.

Posts By Outsource Magazine

Effective outsourcing by UK local authorities

April 3, 2017 |

The ever-increasing pressures from budget cuts and higher demand for services means local authorities are continuously looking at ways of delivering their services more efficiently and cost-effectively while also seeking to ensure continued high levels of service.

Outsourcing remains a … Read More

Is RPA a roadblock to digital transformation? What CIOs need to know

April 3, 2017 | 2

Robotic process automation (RPA) is all the rage these days, and with good reason. Software bots that replicate the way humans perform repetitive, rule-based tasks are driving significant cost savings and productivity increases. For as little as $10,000 a year, … Read More

Brexit: more March Madness

March 30, 2017 |

There’s a new twist on March Madness, at least in the United Kingdom’s IT services world, as the UK has officially triggered Article 50 of the Lisbon Treaty advancing Britain’s separation from the European Union. This blows open the future … Read More

The future of retail outsourcing: Amazon versus Walmart

March 27, 2017 |

Wow! Isn’t it amazing how quickly things change? In the early 2000s, the very pinnacle of outsourcing was Walmart. Walmart didn’t outsource its own operations. Instead, it made history by working with offshore suppliers, introducing American consumers to low-cost Chinese … Read More

The future of outsourcing is clear: trust me

March 27, 2017 |

Trust is at the root of all successful outsourcing partnerships. Without trust between all parties, commercial relationships can break down. And as I’m sure you know it’s far more expensive to get new business in the door or find new … Read More

Humans and machines will collaborate for better customer interactions

March 7, 2017 |

In today’s business climate, it is innovation levels coupled with speed to market that will determine a company’s success. This was one of the reasons why, in 2016, we saw more interest in trends around optimising business processes – from … Read More

The ‘mid-market reality check’: what are the real procurement priorities for UK medium-sized businesses in 2017?

March 6, 2017 |

There always seems to be plenty of commentary around what’s driving innovation and growth in both large enterprises and startups. By comparison, the mid-market seems slightly neglected; this seems an oversight given the crucial role it plays in the UK … Read More

Outsourcing realities: what business executives need to know

March 6, 2017 |

Congratulations! It’s been three years since you decided to outsource accounts payable. Or, accounts receivable, or customer care, or payroll, or HR, or procurement, or any one of a dozen business process functions typically outsourced, in part or in full. … Read More

Unlocking the value of Accountable Care Organizations by choosing the right contractual approach

February 27, 2017 |

“There has got to be a better way!” That’s the common lament from all aspects of the healthcare industry from providers, payers, and patients alike when talking about the relationship between those three parties. It not unusual to hear complaints … Read More

What your suppliers aren’t telling you (and why you should worry)

February 27, 2017 |

In a multi-partner service delivery model, transparency and visibility are essential to an effective security and supplier risk management (SRM) strategy. Yet a wide range of evidence suggests that this transparency is sorely lacking in many cases.

According to a … Read More

Contracting for emerging technologies: change with the changes

February 20, 2017 |

Emerging technology services have revolutionised the sourcing industry. These disruptive technologies like autonomics, interface technologies, big data analytics and other computing technologies have permitted smaller companies to successfully challenge established incumbent businesses. Specifically, as incumbents focus on improving their products … Read More

Does US outsourcing have a Mickey Mouse future?

February 17, 2017 |

Ever since the 2016 elections, America’s outsourced manufacturing has consistently been front-page news. Now news stories are shifting towards the larger world of foreign imports, rather than just outsourcing. That means new policies and taxes that will impact, well, just … Read More

Sustainable procurement: a necessity for businesses of the future

February 17, 2017 |

As regulations and consumer pressures shift and organisations are increasingly exposed to risk – reputational and beyond – the procurement industry faces a critical juncture. This dynamic has created a business environment where sustainable procurement programs are no longer just … Read More

The future of outsourcing: through 2017 and beyond

February 6, 2017 |

This year will see the BPO industry transform itself in a multitude of ways, meaning that businesses must adapt or face the prospect of falling behind their competitors. With a month of 2017 already behind us, what can we expect … Read More

Artificial intelligence and the insurance industry: the journey has just begun

January 23, 2017 | 1

By virtue of the risk adverse nature of the insurance sector, the sector has not been considered to be at the vanguard in terms of the adoption of new technologies.

However, the recent announcement that Fukoku Mutual Life Insurance is … Read More

Digital strategies without the hype: fundamentals for effective implementation

January 19, 2017 |

Undoubtedly, digital has huge potential: to fundamentally transform the business operating model; to unlock the “impossible challenge”; to greatly accelerate change; and to intimately connect a company to its customers in real time. However, digital can also expose a company’s … Read More