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Outsource Magazine

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May 12, 2016    1

“Eat or be eaten” - for centuries, this “law of the jungle” was the law of the business world, too. Beating the competition delivered power, money and influence. From the Square Mile to Wall Street, survival of the fittest meant there was only room for one victor at the top. The digital revolution changed this. Measuring success in today’s business world is no longer by the job or task performed for money. We value successful leaders for their contributions to the world as a whole and the...

May 09, 2016    0

Forty-seven years ago, J.C.R. Licklider had a vision that the entire world could be connected through an “intergalactic computer network”, allowing users to access programs and data from any site, from anywhere and at any time. Today, this vision has evolved into a reality, and echoes similarities to what we call “cloud computing.”

Cloud computing is a massively growing market, particularly among contact centres. In fact, the cloud-based contact centre market is expected to grow from...

May 07, 2016    0

Something seems to be fundamentally broken in the outsourcing world.

The C-suite is not happy with their legacy service providers and 77% want a change, as demonstrated by HFS Research, while lower down the organisation only 27% of middle management agrees with the C-suite and wish to see any change in the service provider. So, how do we explain such an apparent large disparity between the C-suite...

May 07, 2016    0

2016 has presented the British labour market with some of the most worrying forecasts and challenging new laws the country has seen in a long time. Halfway through March, George Osborne announced the Office for Budget Responsibility’s GDP growth forecast, which highlighted that the UK economy will grow more slowly in the next five years than previously expected. The reason? The OBR forecasts a rather worrying reduction in productivity. On April 1st, employers stepped up to the National...

May 06, 2016    0

Business leaders and technology executives are deluged by the rhetoric about disruptive digital technologies coming of age, companies and whole industries going digital. Maturing and new technology tools, combined with rapidly changing technology usage patterns of businesses and consumers, are forcing a rethink, even a re-imagination of what companies can do. Obviously there are leaders and there are followers, with every success story probably preceded by unsung failures. In this climate,...

Apr 26, 2016    0

The term ‘world class’ has become so commonly used that it has lost some of its impact and Holy Grail magic. In our highly connected workplaces and social lives, we can access knowledge, expertise and insight from people we will never meet, and choose our heroes and role models from a global panoply. ‘World class’ is no longer about having global experience, or confidently operating in an international context, because on some level, most people are doing that on a daily basis, even if it’s...

Apr 25, 2016    0

An energised workforce is your most important sustainable competitive advantage. Workplace America 2016, TalentKeepers’ 12th annual report, illustrates key employee engagement and retention trends affecting organisations. For the third consecutive year, over 80% of all employers report that employee engagement is important and they make it a strategic priority. 887 organisations, representing every major industry, participated Workplace America 2016. The results identify many trends...

Apr 20, 2016    0

Respondents to our latest CIO and IT Leadership survey are reporting a 40% increase in their IT budget, over the past year. However there is something really interesting in the underlying data which suggests that the pressure to commoditise is like never before: IT budgets that have given back savings year on year are still under pressure for a more cost-effective solution. So why do we see this discrepancy? The answer lies in one of the fundamental parts of the survey: two-speed IT....

Apr 19, 2016    0

Before discussing the rewards available for a financial services organisation in the cloud it is important to get an understanding of the regulatory backdrop. In October 2014 the Financial Conduct Authority (FCA) launched Project Innovate, an initiative to foster innovation in the cloud. The key driver behind this project was to understand in more detail where the regulatory framework needed to be amended in order to foster innovation. The UK government and the FCA have broadly recognised...

Apr 15, 2016    0

Staff turnover costs companies a shocking £4.13billion per year. Hiring the right people can make or break an organisation, and save thousands in turnover costs. Dishonest employees are the silent threat from within organisations, and they are a small but highly impactful group. Worryingly, 30% of businesses fail due to employee theft and the cost of employee fraud to UK businesses is thought to amount to...

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