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Outsource Magazine

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Apr 14, 2016    0

If cooperation in client and outsourcer relationships is so highly prized, why is it so difficult to achieve? In her excellent article 'The Value of Cooperative Strategy', Kate Vitasek discusses Professor David Faulkner’s work on successful alliance relationships. These are “characterised by higher levels of commitment, collaboration, communication, and trust than are less...

Apr 09, 2016    0

A multisourcing contracting strategy is designed to break entrenched relationships with key technology providers and create a suitably tensioned environment where the business can access a wider range of service providers offering greater innovation and price competition, but without compromise to continuity of service or service integration. Significantly, it recognises at the outset that different providers will be involved in the end-to-end services, and addresses both the challenges and...

Apr 07, 2016    0

The fact that an Applicant Tracking System (ATS) makes work easier for you cannot be overemphasised. However, some HR executives do not even know that ATSs exist. Instead of screening candidates using outdated or ineffective approaches, invest in modern methods such as cloud-based recruiting software. The following are features of ATS software that you should consider. Company profile Do not just trust software vendors who claim that their products are ideal for your company...

Apr 06, 2016    0

Cyber-attacks have topped the list of biggest threats to business for the second year in a row, followed closely by data threats and an unexpected IT/telecoms outage – according to the fifth annual Horizon Scan Report published by the Business Continuity Institute (BCI) in association with BSI (British Standards Institution). As these threats, coupled with a challenging and ever-changing business environment plague the worried minds of MDs and IT practitioners, it seems only feasible that...

Apr 05, 2016    0

Today companies are being exposed to a changing business landscape due to macro-economic factors, greater-than-ever globalisation, and rapid advancements in technology. The global economy is recovering but still sluggish. Companies have been engaging in significant cost savings and restructuring initiatives over the past several years to meet shareholder expectations. But business leaders are now beginning to realise that they cannot cut their way to growth. So companies now have a greater...

Apr 02, 2016    0

With subsectors as diversified as aerospace and defense, chemicals manufacturing and construction materials, the industrial segment of the economy doesn’t look and behave as a single sector. It is, however, in a state of transition across the board and industrial companies are making deals left and right to prepare for the future. Whether buying, selling or sharing another business entity, these transactions can promise accelerated growth, preservation of the core business or access to new...

Apr 02, 2016    0

Cloud-based contact centres have taken off in a big way. With business process outsourcers (BPOs) needing flexibility and scalability to respond quickly to changing conditions, the cloud is best placed to enable these desires. The latest research from the Cloud Industry Forum has found that 46 per cent of UK-based organisations use cloud-based contact centres today, a figure that is expected to increase to 68 per cent over the next few years. These results confirm the value of cloud-based...

Apr 01, 2016    0

Outsourcing providers consistently create and deliver quality services that are capable of beating in-house offers across the board - yet many organisations remain reluctant to use outsourcing to its full potential. This tends to be the common complaint from outsourcers. However, a recent survey by Illuma Research reveals that this reluctance is not as simple as it seems. Nearly six in ten (58%) IT directors surveyed said it had become increasingly difficult for outsourcers to deliver on a...

Apr 01, 2016    0

The world of sourced services is developing rapidly. Gone are the long-term, rigid forms based on lease funding and assumptions of slothful corporate evolution. The cloud, rapid innovation and globalisation have put paid to that. So what emerging trends of the sourcing market are noteworthy for commissioning directors? Robots Sourced services have long enjoyed the benefit over in-house provision of being able to make a rational case for investment in process automation....

Apr 01, 2016    0

All too often, businesses are faced with bold promises about the services they will receive from their outsource providers; they are drawn in by the “ideals” pitched to them and ultimately, find themselves disappointed with the outcome as those services fail to live up to expectations. This is a dilemma that arises time and time again for organisations that procure outsourced services. Outsourcing is undoubtedly a powerful tool for improving performance, driving business change, and...

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