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Outsource Magazine

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Feb 19, 2016    0

From April this year, companies operating in the UK will need to get their supply chains (which includes overseas outsourcing arrangements) in order to meet new reporting requirement in the UK. The new Modern Slavery Act 2015 (the MSA) represents the first European legislation aimed at 21st-century trafficking / forced labour and it requires businesses operating in the UK with a turnover of over £36 million to prepare and publish a “slavery and human trafficking statement” for each...

Feb 17, 2016    0

Recent research by the UK’s Tech Partnership into the views and opinions of 1,600 employers across the UK concluded that economic growth is being put at risk due to skills gaps in the tech workforce. Employers reported significant problems in recruitment, with 42% of those recruiting tech specialists saying that they were constrained by ‘hard to fill’ vacancies. Yet, the picture is not universally bleak. The majority of UK universities offer computer science degrees and we are seeing a raft...

Feb 13, 2016    0

The Commercial Court ruling in BT Cornwall Limited v Cornwall Council and Others is a sharp reminder that if an outsourced service provider does not provide the service it has promised to provide, to the standard it has promised, it should not expect the customer to allow the contract, however large and multi-faceted, to continue. Put another way, the customer is almost always right. The dispute involved a potentially long-term strategic partnering service delivery contract to...

Feb 10, 2016    0

Of all the jargon and buzzwords beloved of IT professionals - "the cloud", "SaaS", "web 2.0" and an infinity of others - "Big Data" is the most alluringly easy to misunderstand. Whilst big data systems do entail a large volume of data, the real benefits come from the speed (or 'velocity') of accumulation, and the array of different types of data (or 'variety') that are collected and analysed. Sources might be traditional databases, GPS logs, social media feeds, photos, video and...

Feb 10, 2016    0

HR is one of the most commonly outsourced functions, as it involves both complex and time-consuming tasks. Outsourcing HR services can have a positive impact on an organisation, effectively saving money whilst simultaneously increasing the quality and efficiency of the company’s HR and payroll. Outsourcing results in more final output but requires lower input costs than in-house HR. Maintaining an in-house HR team and payroll function incurs a number of financial costs. As well as the...

Feb 09, 2016    0

The basis upon which European businesses are able to send personal data outside of Europe - and, especially, to the United States - has recently been the subject of intense scrutiny and negotiation between the EU Justice Commissioner and the US Department of Commerce. The outcome seems to be that EU businesses are allowed to send data to the US, but it's useful to understand the background and what has been agreed. Two very different things set the backdrop to last week's EU/US agreement....

Feb 03, 2016    0

Anyone with even a passing interest in technology will be well used to the claim that a particular IT system – some combination of hardware and software – is "clever technology". Similarly, synonyms for intelligence have been appended as a prefix or suffix by every IT vendor’s marketing department to add an extra sparkle to their latest technology. As consumers we are living in a world of smartphones, smartwatches, smartTVs and smart kitchen appliances, and the enterprise customer is no...

Feb 03, 2016    0

Across all sectors of the UK economy, consumer-facing businesses are finding themselves caught between a rock and a hard place. On the one hand, consumer expectations are inexorably rising; driven ever higher by rapidly evolving technologies and an ‘at your fingertips’ service culture. At the same time, however, the hangover of the recession together with competitive markets means businesses continue to squeeze more out of fixed (or more likely, reduced) budgets. The transport sector is no...

Jan 29, 2016    0

There is a significant shift in customer experience management in Europe as more brands shun traditional offshoring destinations in favour of customer contact centres closer to their customers. In an increasingly competitive global market, organisations are seeking to boost revenue and profits by strengthening customer relationships and using customer service to gain competitive advantage. As a result, there is a greater desire from brands for their customer service operations to be in...

Jan 27, 2016    0

The traditional view of outsourcing has tended to see cost reduction as one of the primary drivers for any customer. The idea that the 'total cost of ownership' of a particular business function over the term of the outsourcing contract should be lower is very often part of the business case. Similarly, seeing outsourcing as a means of transforming a collection of assets on the balance sheet into a recurring service charge, and reducing (or at least apparently reducing) capital costs is...

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