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Jan 25, 2016    0

It wasn’t all too long ago that pricing models offered by information technology outsourcing (ITO) services and firms fell strictly into the “static” category. In fact, thinking of these agreements as anything but fixed or rigid in nature simply didn’t make much sense based on the layout of the outsourcing landscape. Customers requested a certain type of IT or software development and service providers fit this requisition into an inelastic pricing structure that had little room for change...

Jan 22, 2016    0

Robots hit the headlines over many national and industry outlets this week. The clincher statistic, as reported by Bloomberg, The Times, and most of the international press, is that over five million jobs will be lost by 2020 as a result of developments in artificial intelligence, robotics and other technological change. So are the robots going to be taking away your jobs? Firstly, the 5,000,000 job loss statistic is taken from a survey of 15 economies covering about 1.9 billion...

Jan 22, 2016    0

According to the Institute of Finance & Management, 61% of top global companies have implemented full Accounts Payable (AP) automation. This occurrence has had its challenges. Primarily, the universal commonality of budget allocation is the obstacle to overcome. When a company’s CFO is prioritising expenditures, their eye remains on cash flow and compliance/risk mitigation. AP must factor into these objectives to achieve funding for automation (or for anything else; with decisions being...

Jan 20, 2016    0

Wandering around the Gartner Symposiums at the end of last year, listening to the keynote speakers and chatting with CIOs from some of the world’s leading brands, it is clear that the year’s theme was very apt. “Rise to the Challenge” reflects both the exciting opportunities and the daunting demands on IT departments. At a time when budgets continue to flat line, CEOs are looking to digital transformation as a crucial step to their future business success, and they expect their CIOs to pull...

Jan 17, 2016    0

The massive growth and uptake of managed services in the UK over the last ten years has required enterprises to build trusted relationships with managed services providers, especially those able to transition mission-critical legacy IT, as part of a push towards digital transformation. So much so that IT outsourcing has grown 15 per cent year-on-year and now accounts for an annual spend of £3.44bn according to the UK Quarterly Outsourcing Index. Putting the customer at the heart of...

Jan 14, 2016    0

Sparked by the internet and accelerated by the spread of smart devices, consumers are more and more motivated to gather information online themselves when solving problems with a product or service. This has led to a new situation for customer contact centres - where businesses used to meter information to the public through dedicated agents, now the public at large is holding the cards. For BPOs, this can be a strange new world to get used to. However, enabling end customers to satisfy...

Jan 11, 2016    0

The Cloud Industry Forum (CIF) has discovered that a third of organisations find moving to cloud services a very difficult process. The study of 250 UK private and public sector senior IT and business decision-makers discovered that the step change to the cloud had been much more complicated than originally anticipated. The shift to could often involves changes in business process in order to succeed and hit the optimum levels of efficiency gains. A third of research respondents said that...

Jan 08, 2016    0

The first ever meeting of Artificial Intelligence (AI) experts held in 1956 ended with a declaration from delegates that intelligent computers would be a commonplace in our lives in that decade or soon after. However, progress seemed to be illusory and the disappointment of Expert Systems at the start of the 1980s meant for many business leaders, AI came to mean ‘big hype’. Recently, those 1956 hopes have been revived with the almost invisible rise of highly-functional software. These...

Jan 05, 2016    0

As supply chains become increasingly complex, identifying the legal risks inherent in managing such a widely dispersed network of suppliers, manufacturers and other trading partners is key to spotting issues and being able to solve them as soon as possible. Global supply chains come under threat from a wide range of risks including natural disasters, financial crisis, strikes, and, perhaps a most prominent concern of late, cybercrime and terrorism. Global supply chains also expose...

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