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Outsource magazine: thought-leadership and outsourcing strategy | August 18, 2017

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About Parseq



Parseq provides multi-channel services to help organisations acquire new customers, retain market share and improve operational efficiency. It also helps companies increase revenue, reduce costs or both through highly regulated multi-channel services which include, customer contact, fundraising services, mail fulfilment, document management, finance and accounting, payment processing and data hosting. Key facts - Make 70 million calls per year - Pays 8% of the UK workforce through its Bacs bureau - Processes £2bn payments each month - Processes 25m documents a year - Dispatches 2m packs a year - 98% of our work is same day processing - 7 UK operation centres - 30 years of heritage - 2,700 employees - Provides a single source partner end-to-end BPO services

Posts By Parseq

Parseq to create 700 jobs in Sunderland after multi-million-pound boost from new contracts

March 9, 2016 |

Parseq is set for further expansion in Sunderland following a multi-million pound increase in business from contract wins which will see the firm create more than 700 new jobs.

The firm, which operates from Doxford International Business Park, has … Read More

Parseq expands Scottish footprint with relocation to Glasgow’s financial district

August 21, 2015 |


Parseq, the leading provider of multi-channel business services, has relocated its Glasgow operation into the city’s flagship commercial development, Central Quay, as the firms continues to roll out its national plans for expansion.

The move into the city’s … Read More

Parseq set for expansion following significant contract wins

July 30, 2015 |


Parseq is set for a year of expansion in Sunderland following significant contract wins that will see it add more than 300 new roles to its existing 1,000 strong workforce based at Doxford International Business Park.

Over the … Read More

Parseq puts clients first with appointment of new CEO

July 20, 2015 |


Parseq, the fastest growing provider of multi-channel business services, has appointed Tony Strong to lead its management team.

Tony joins from Communisis where he doubled turnover over the last five years in his role as group operations managing … Read More

Parseq pledges £1m investment in employee growth

June 25, 2015 |


The UK’s fastest growing provider of business services, Parseq, has announced that it will invest a further £1m in the development of its 2,500 UK workforce and recruitment across its seven locations.

The investment to develop and expand … Read More

Parseq rebrand signals market shake-up

June 16, 2015 |


The UK’s fastest growing provider of business services has rebranded its proposition in a bid to shake up the market and simplify the way outsourced services are bought and managed.

The rebrand categorises all services and staff roles … Read More

Parseq strengthens expansion plans with key marketing and HR appointments

November 27, 2014 |


Parseq, the leading business process outsourcer (BPO), has strengthened its executive team with the appointment of Lian Chambers as marketing director and Louise Cope as group human resources director.

Lian, who has been head of marketing since June … Read More

Parseq scoops NOA Award for innovation

November 21, 2014 |


Parseq has been confirmed as this year’s most forward thinking member of the business processing world after collecting the accolade of Innovation in Outsourcing at this year’s National Outsourcing Association (NOA) Awards.

The award recognised Parseq’s ground-breaking work … Read More

Parseq acquisition generates 150 new roles in Sunderland

November 10, 2014 |

Parseq has moved a step closer to its £100m turnover goal with the creation of 150 new customer service roles in Sunderland following the acquisition of 2Touch in the City in May this year.

The expansion by the leading … Read More

Parseq expands contact centre operations with the addition of Pure

September 8, 2014 |

Leading business process outsourcer Parseq has acquired Brighton-based charity contact centre Pure as part of its strategy to reach £100m turnover in the next three years.

Pure boasts an impressive charity-based client list including Save the Children, Unicef and … Read More

Parseq awarded additional contract with Centrica

September 2, 2014 |

Parseq has secured a five-year contract with the UK’s largest energy supplier Centrica to handle its incoming mail, nearly 20,000 items each month.

Building on its existing contact-centre relationship it won a competitive tender to manage and digitally index … Read More

Parseq makes two strategic appointments for growth

July 10, 2014 |

Continuing on its path of rapid growth, Parseq the leading UK business process outsourcer, has appointed two new business development directors.

Alan Doran and David Woolley will be responsible for expanding the firm’s … Read More

Parseq shortlisted for two NOA Awards

July 3, 2014 |

Parseq, the UK’s fastest growing outsourcer, has received industry recognition from its peers after being shortlisted for two National Outsourcing Association Awards (NOA).


The awards recognise the talent of outsourcing professionals such as relationship managers, operations directors, chief … Read More

Parseq prepares Yorkshire public transport portals for massive Le Tour surge

July 3, 2014 |


The UK’s fastest growing business process outsourcer Parseq is helping Yorkshire transport information portals cope with their biggest ever surge in traffic during the Tour de France’s Grand Depart weekend on July 5 and 6.

More trains and … Read More