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Outsource magazine: thought-leadership and outsourcing strategy | May 29, 2017

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About Paul Morrison

Paul Morrison

Paul Morrison

Paul Morrison is a Partner at Aecus, the specialist outsourcing, shared service and automation consultancy. He has two decades advisory experience, focusing on outsourcing deal commercials, benchmarking and global sourcing strategy for clients in the private and public sector. Paul leads the Aecus Innovation Programme and annual Aecus Innovation Awards, which highlights exemplary use of the latest tools and technology in outsourcing. Paul was a director of the NOA, and is also the former author of the 'Deal Doctor' column for Outsource. Now writing the 'Live Wires' column, focusing on automation and artificial intelligence, Paul is tracking how these revolutionary technologies are affecting all corners of the business services and outsourcing landscape.

Posts By Paul Morrison

Live Wires #10: Climbing the RPA learning curve

December 2, 2016 | 1

Thus far our quest for robotic process automation (RPA) enlightenment has focused on some of the personalities building this emerging industry – from software providers, outsourcers and implementers. Alex Nield is Head of Solution Design for Business Services at Direct … Read More

Live Wires #9: Cartographer of the future

August 5, 2016 |

Wipro’s KR Sanjiv is a busy man. As CTO, he has the weighty task of making sense of tomorrow’s disruptive technologies – today – then enabling Wipro to compete and win in these areas. We met him to hear how … Read More

Live Wires #8: Late or leapfrog?

July 28, 2016 |

An almighty fight is raging for control of the RPA software market. Who is the market leader? Which is the best product? Which features really stand out? There are a number of names in the frame, but one name Daniel … Read More

Live Wires #7: Giant shoulders

July 15, 2016 |

A lot of the talk of RPA today is about bright new names challenging the established order: plucky newcomers forcing their way past the giants of outsourcing and technology. But what do the giants themselves have to say about this? … Read More

Live Wires #6: The virtual outsourcer

June 3, 2016 |

Robotic process automation is based on a new type of software. But will it result in a new type of outsourcer? James Hall, Founder and CEO of Genfour, thinks so. Welcome to the world of the virtual outsourcer.

With a … Read More

Live Wires #5: Good robots and bad robots

May 10, 2016 | 1

Who are Blue Prism? The company isn’t yet a household name, but in automation circles it is something of a trailblazer. They actually coined the term “robotic process automation” back in 2012, and the early evangelists of RPA (such as … Read More

Live Wires #4: Meet the RPA family

May 6, 2016 | 1

Robotic process automation (RPA) is a new type of software that acts as a virtual workforce. It is the hottest ticket in the already hype-fuelled world of automation, and some would say that in the next two to three years … Read More

Live Wires #3: What is RPA?

March 2, 2016 |

Three blogs in already and we have yet to tackle the elephant in the room: what precisely is robotic process automation (RPA)?

Basically, RPA is a new type of software that acts as a virtual workforce. It is configured to … Read More

Live Wires #2: RPA is eating the old outsourcing business model

February 19, 2016 |

In our quest for robotic process automation (RPA) enlightenment, we will come across a lot of speculation and hyperbole on the way. In such a young industry this is perhaps inevitable, but on this journey we will try to separate … Read More

Live Wires #1: Why, Robot?

February 5, 2016 |

Automation is unquestionably the flavour of the month in business chatter today. Robotic process automation (RPA), and a storm of other smart automation approaches like Artificial Intelligence, are being pitched and perceived as the NEXT BIG THING, akin to the … Read More

Navigating Innovation: The First Three Steps

October 29, 2014 |

Innovation is the zeitgeist of outsourcing today (as the Summer 2014 edition of Outsource made clear). With budgets tight, and technology bringing new options and tools into play, everyone is trying to succeed by doing things differently. However, Aecus’ research … Read More

The Deal Doctor: Location Strategies

October 24, 2014 |

For a generation, the story of outsourcing has been intrinsically linked to location. If you outsourced, whether you realised it or not, this probably resulted in shifting some tasks to different places – tapping into differentials in labour availability, wages … Read More

The Deal Doctor: Transactional Pricing

July 11, 2014 |

Should we be more focussed on rate cards or blended FTE pricing during supplier selection?

I’ve written in the past about the (gradual) rise of transactional pricing. But for many reasons it still vital to validate the cost of delivery … Read More

The Three Laws of Robotics: what is Robotic Process Automation, and what forms will it take?

April 23, 2014 |

Ask five experts what robotic process automation is, and you will get six different answers. This is no slur on anyone’s intelligence or integrity; rather it is a reflection of the dazzling explosion of this idea onto the business scene … Read More

The Deal Doctor: Size Matters

April 7, 2014 |

“How small is too small for outsourcing?”

I often get asked about size. And usually the question is shorthand for “can I achieve my business case, and can the supplier make a sufficient margin?” The simple answer is that it … Read More

The Deal Doctor: Totting Up Transition

March 25, 2014 |

“How much should I spend on transitioning work to our new outsourcer?”

In the undignified mudwrestling otherwise known as outsourcing negotiation, the big question of service pricing (how much to pay the outsourcer to run your AP process, IT service … Read More