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Outsource magazine: thought-leadership and outsourcing strategy | June 26, 2017

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About Sitel

Sitel

Sitel

As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 28 years of industry experience, Sitel’s 58,000 employees support clients with CRM contact centre services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency.

Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 120+ domestic, nearshore and offshore centres in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages.

“Sitel’s clients are looking for expertise and insight in to their customer base, and expect consistent and reliable execution. Sitel meet them where they need to be met. Our products are market driven solutions that help our clients resolve their customer service needs. We have a Global Operating Standard (GOS) that acts as our infrastructure in delivering global excellence and consistency. GOS is all about finding new ways to be productive and to ensure that we are consistently performing, and finding ways to develop our leaders so that they can be flexible in the environment in which they operate in.” Bert Quintana, President & Chief Executive Officer.

Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.

Building 600
Leavesden Park
Hercules Way
Watford
WD25 7GS
UK

uknewbusiness@sitel.com

T: +44 (0) 800 444 221
F: +44 (0) 1923 689754

Posts By Sitel

Sitel creates 11,000 new career opportunities worldwide

December 2, 2014 |

 

Plans include 1,200 posts in the UK as global customer care leader gains momentum and hires for growth.

  London, UK, 2 December 2014 — Sitel, a leading global customer care provider, today announced plans to hire approximately … Read More

Business process outsourcing provider Sitel opens another call centre in Bulgaria

November 6, 2014 |

 

Sitel, a leading global provider of customer support services, will open its second Bulgarian location in Varna. From Varna the company will provide German-speaking customer service for a well-known company in the telecommunications sector from February 2015 onwards. … Read More

Sitel creates more than 300 jobs in Coventry

October 6, 2014 |

6th October, Coventry, Warwickshire: Sitel, one of the world’s leading outsourcing providers of customer experience management, today unveiled plans to open a new site in Coventry to add to its nationwide network of contact centres.

The new contact … Read More

TDC, Denmark’s largest telecommunications company, outsources its customer support to Sitel

August 11, 2014 |

Sitel today announces their latest contract win with TDC, Denmark’s largest telecommunications company, in what TDC say is its most comprehensive outsourcing action following internal analysis and part of a major … Read More

Turning Complaints into Brand Advocates

July 29, 2014 |

 

As “The Complainers” series reveals a new breed of super complainers emerging, customer care experts, Sitel UK, launch their guide to “Turning Complaints into Brand Advocates.”

According to the new TV series, The Complainers, there … Read More

Karl Brough, Sitel UK Regional Director, is named winner of the industry’s Lifetime Achievement Award

June 18, 2014 |

Karl Brough, Sitel’s UK Regional Director for UK and the Nordics was named winner of the industry’s Lifetime Achievement Award. This was by nomination only, beating a number of competitors.

 

Sitel work with a number of today’s … Read More

Sitel predict how this year’s World Cup will impact customer service

May 16, 2014 |

As brands take their battles for sales, to this year’s World Cup, Sitel, the UK’s leading customer care outsourcing experts, report on some emerging customer service trends.

Guy Tweedale, Senior Vice President, Sales, EMEAsays; “We are already seeing a … Read More

Sitel UK today announces a new modern brand as part of a comprehensive Global brand re-launch

March 25, 2014 |

 

Sitel UK today announces a new modern brand as part of a comprehensive global brand re-launch. The company’s campaigns, advertising materials and website now focus on its “people first” culture, presenting customers in different everyday situations alongside Sitel … Read More

Sitel positioned in the Leaders Quadrant of the Gartner Magic Quadrant for Customer Management Contact Centre BPO

January 31, 2014 |

 

Sitel, a leading global customer care provider, today announced it has been positioned by Gartner, Inc. in the Leaders quadrant of Gartner’s 2013 Customer Management (CM) Contact Centre BPO report. The report evaluates vendors through a series of … Read More

Sitel become first contact centre outsourcing company to commit to Think, Act, Report to support the principle of gender equality in the workplace

December 20, 2013 |

Sitel UK has become the first contact centre outsourcing company to sign up to the Government’s Think, Act, Report voluntary initiative to drive greater transparency on women’s workforce issues. Other leading companies to join the scheme include Tesco, Unilever, … Read More

Sitel Named a Leader in the Global Contact Centre Outsourcing Market

November 27, 2013 |

Sitel, a leading global customer care provider, today announced that it has been named as a leader in the global contact centre outsourcing market and a top quartile performer in the Contact Centre … Read More

Sitel UK announce a further 75 new jobs at their Watford contact centre

November 19, 2013 |

WATFORD UK – 19th November 2013 – Sitel UK, experts in outsourced customer care solutions, today announces the creation of a further 75 jobs at its Leavesden Park site in Watford, Hertfordshire.  … Read More

Sitel is Highly Commended for ‘Best Outsourcing Partnership’ at the CCA Excellence Awards 2013

November 14, 2013 |

Sitel is delighted to announce that it has been recognised at the CCA Excellence Awards 2013 for its outsourcing achievements.

Sitel was highly commended for its “Best Outsourcing Partnership” in conjunction with John Lewis at the prestigious awards ceremony … Read More

The Role of the Home Agent within the Contact Centre Environment is on the Rise, report customer care experts Sitel

November 6, 2013 |

Sitel is reporting an increased use of the home agent model within the contact centre environment. Joe Doyle, Marketing Director at Sitel UK, says: “Pressure to deliver exceptional customer service, along with current economic conditions, is changing traditional outsourced … Read More

Sitel UK create 150 new jobs for Christmas

October 17, 2013 |

Sitel UK, experts in outsourced customer contact solutions, today announces the creation of 150 new jobs at its Stratford upon Avon site.

The news comes following several new business wins in preparation of the Christmas rush, as Sitel gear … Read More

Five step guide to converting Christmas shoppers with customer service

October 2, 2013 |

Sitel issues its ‘Five Step guide to converting Christmas shoppers with Customer Service’ as latest 2013 figures show online retail sales grew 20% year on year

With UK consumers spending an estimated 375m … Read More