Sylvain is co-founder and associate director at Officience, a French BPO company established in Vietnam. He left France for Vietnam 8 years ago to found the company with two other associates, and has extensive experience with international customers and local BPO market. After growing the first operational team from five to 40 staff in six months, he took over as head of the Process business unit, specialising in business process and customer support operations. He is now executive director of the 300-staff company, working more specifically on strategy, finance and business development.Sylvain is a business books and TED enthusiast, fan of Seth Godin, Clay Shirky and Chris Anderson's ideas. He is curious about the latest business and social trends, and regularly shares his own opinions on innovation, BPO and globalisation on his blog and Twitter. Bitten by the Asia bug, he also travels all across the region to satisfy his passion for food, asian culture and photography.