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Tim Critchley

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About: 

Tim Critchley has been the CEO of Semafone since 2009 and has led the company from a UK start up to an international business that spans five continents. He has helped secure Series A and Series B rounds of funding from various investor groups including the BGF and Octopus. Under his leadership, the company has secured global partnerships and won clients that span a range of industry sectors including major brands such as AXA, BT, Capita, Harley Davidson, Next, Rogers Communications Santander and Sky. Prior to joining Semafone, Tim was COO at KnowledgePool Group, the UK’s leading provider of managed learning services where he helped complete a successful turnaround in 3 years. Tim graduated from the London School of Economics and has an MBA from Manchester Business School.

From this author

Turning to a third party to handle customer calls may lower costs and drive new efficiencies, it has its fair share of risks.
May 11, 2018    0

Customer service is one of the most frequently outsourced business functions, with outsourced contact centers accounting for approximately ...