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Outsource magazine: thought-leadership and outsourcing strategy | August 18, 2017

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Digital Edition

Browse our archive of previous issues and digital editions of Outsource magazine

Outsource #37 – The Outsourcing Horror Show (Autumn 2014)

November 4, 2014 |

Read the digital edition of the Autumn 2014 issue of Outsource here.

(Editor’s note from the Autumn 2014 edition: Outsource #37 – The Outsourcing Horror Show)

We love success stories at Outsource; we enjoy the feel-good factor of sharing best … Read More

Outsource #36 – Innovation (Summer 2014)

July 14, 2014 | 1

Read the digital edition of the Summer 2014 issue of Outsource here.

(Editor’s note from the Summer 2014 edition: Outsource #36 – Innovation)

It’s one of the biggest words in the outsourcing dictionary – but what does “innovation” really mean, … Read More

Outsource #35 – A Giant Leap (Spring 2014)

April 23, 2014 | 1

Read the digital edition of the Spring 2014 issue of Outsource here.

(Editor’s note from the Spring 2014 edition: Outsource #35 – A Giant Leap)

Depending on who’s doing the talking and when, 
robotic process automation could be a quantum leap
for outsourcing … Read More

Outsource 34 – Endgame? (Winter 2013)

January 6, 2014 |

Read the digital edition of the Winter 2013 issue of Outsource here.

Along with pretty much every other aspect of business, the IT outsourcing space is experiencing incredibly rapid evolution at present thanks to the accelerated capability of the technology … Read More

Outsource 33 – Keeping in Touch (Autumn 2013)

September 27, 2013 |

Read the latest issue of Outsource magazine, ‘Keeping in Touch’ (issue 33 – Autumn 2013) here .

It’s a given that evolution is a fundamental part of business, but few areas are as subject to change right now as the customer contact space … Read More

Outsource 32 – The Future of BPO (Summer 2013)

July 5, 2013 | 1

“We do love a good bit of fortune-telling here at Outsource – especially when the fortune being told is that of the entire BPO space… A big ask? Sure – but that’s why, for our biggest-ever feature, we’ve got over … Read More

Outsource 31 – Turning You On (Spring 2013)

April 4, 2013 |

Mobile technology is revolutionising the way we live – and the way organisations worldwide interact with their customers, their suppliers and their employees. Our cover story this issue (page 12) examines how providers of outsourcing and IT enabled services are … Read More

Outsource 30 – Golden Age? (Winter 2012)

December 1, 2012 |

Nine issues ago, when the new-look Outsource was relaunched, we led with a look at the implications for UK outsourcing of the advent of the new coalition government. Now, more than two years later, what’s changed? In this issue’s cover … Read More

Outsource 29 – Call me maybe? (Autumn 2012)

September 1, 2012 |

These are interesting times indeed for the customer contact arena; before the confluence of new technology, changing customer behaviours and challenging macroeconomic and sociopolitical conditions, are the business models, infrastructure, skill sets and operating philosophies upon which the industry has … Read More

Outsource 28 – Deep thought (Summer 2012)

June 1, 2012 |

The argument of how appropriate (or otherwise) the term “outsourcing” now is to describe the plethora of activities which – perhaps for the want of a better word – come within its promiscuous embrace has been around for a while; … Read More

Outsource 27 – Planet ITO (Spring 2012)

March 1, 2012 |

For our cover story we’ve invited a group of thought leaders each to give their thinking on a specific aspect of IT outsourcing, and brought these thoughts together in an article that aims to paint at least some of the … Read More

Outsource 26 – 2012 (Winter 2011)

December 1, 2011 |

This issue’s cover feature is our biggest yet: we invited over 40 outsourcing thought leaders to give their predictions as to what will be making headlines in 2012 in the outsourcing space.

Read the digital edition

Read More

Outsource 25 – The inhuman touch (Autumn 2011)

September 1, 2011 |

This issue leads with a report on trends in the customer contact space, and how increased levels of technological complexity are pushing more and more organisations towards the outsourcing option – and at what consequence to the customer journey.

Read … Read More

Outsource 24 – In cloud we trust? (Summer 2011)

June 1, 2011 |

In-depth reports on the ramifications of the rise of the cloud model, crowdsourcing, Lean processes in recruitment, sustainable supply chains, the overlap between procurement and outsourcing, and much more.

Read the digital edition here

Read More

Outsource 23 – Ghosts in your machines (Spring 2011)

March 1, 2011 |

In-depth reports on the state of the infosec space, call centre technology, document management outsourcing, trends in labour arbitrage and so much more.

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Outsource 22 – Shutting the door (Winter 2010)

December 1, 2010 |

In-depth reports on the outsourcing and immigration debate, Columbia’s outsourcing boom, the age of Legal Process Outsourcing and more.

Read the digital edition

Read More