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Outsource magazine: thought-leadership and outsourcing strategy | September 21, 2017

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Finance & Accounting

Managing Culture When Outsourcing

November 30, 1999 |

Sunit Jilla of Farnham Castle International looks at the importance of cultural considerations when it comes to offshoring operations.

On paper, outsourcing customer services, IT, or back office functions should save time and money.  However, many organisations have found, managing … Read More

SulAmerica, IBM sign $200m deal

November 30, 1999 |

Brazilian insurance giant SulAmerica has agreed a $200-million-plus (£137m+), 12-year deal with IBM under which the latter will be responsible for SulAmerica’s Life & Pension Insurance operations’ back-office functions, including document-transfer and claim-management activity. The deal will see the construction … Read More

Syntel launches Chennai facility

November 30, 1999 |

US-based provider Syntel has announced the creation of a 29-acre, 10,000-staff IT Special Economic Zone in Chennai, India. The multi-phase project is scheduled for completion in two years, with Syntel investing in excess of $50 million (£34.3m), and was inaugurated … Read More

UK General outsources claims

November 30, 1999 |

Insurer UK General is to outsource some of its claims processing to insurance solutions provider Direct Group. The deal, announced last week, covers basic motor-vehicle and commercial claims, and will see UK General staff currently processing claims at the insurer’s … Read More

Adapting with Component Outsourcing

November 30, 1999 |

By Christy Bremner, Global Head of PORTIA, Thomson Reuters

The financial crisis has prompted a number of asset managers to outsource at least part of their operations to save money and focus on their core competencies. Fund managers are taking … Read More

Share + Share Alike

November 30, 1999 |

Shared services is an idea already tried and tested by a number of large commercial organisations, but over the past few years it’s begun to catch on in the public sector as a way to cut costs. The basic principle … Read More

Cleveland Police opts for Steria

November 30, 1999 |

Cleveland Police Authority in the north-east of England has agreed a ten-year, £175-million ($261.4m) deal with outsourcing provider Steria which will see the creation of a shared services organisation which aims to deliver £50 million ($74.7m) in savings. The project, … Read More

Post-Election Thoughts (Part 1)

November 30, 1999 |

As part of the research into the lead article for the autumn issue of Outsource (Outsource 21, published next week), on sourcing in the post-election landscape, we conducted interviews with a wide range of players from across the UK’s outsourcing … Read More

Documentary Evidence

November 30, 1999 |

While the paperless office remains an elusive holy grail for most organisations, there are some sectors that are more document driven than others – such as finance, insurance, healthcare and manufacturing vertical industry markets.

According to a recent multi-disciplinary study … Read More

Equitable Life does BlackRock deal

November 30, 1999 |

Insurer Equitable Life has announced the appointment of investment manager BlackRock as a provider of risk and investment management services for its over 400,000 policyholders. The deal, announced at the beginning of this week, goes live in October this year … Read More

A Prescription To Outsource Success

November 30, 1999 |

An interview with Paul Bateman, operations director, Boots Group

“Jesse Boot was an interesting character,” notes Paul Bateman, Boots Group Operations Director. “If he was still alive, one of his sayings would be ‘if you want something done properly, do … Read More

Australian BPO body formed

November 30, 1999 |

An industry association for the BPO sector in Australia, aptly monikered the Business Process Outsourcing Association of Australia (BPOAA), was formed last week at a meeting of industry representatives in Sydney, with the intention of promoting the BPO space in … Read More

HCL secures $500m Merck contract

November 30, 1999 |

Indian outsourcing provider HCL Technologies has announced a massive five-year deal with pharma leviathan Merck & Co (Merck Sharp & Dohme in territories outside the United States and Canada) worth $500 million. The deal, which will see HCL Technologies providing … Read More