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Outsource magazine: thought-leadership and outsourcing strategy | September 20, 2017

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Analytics

Q&A: Neil Pratley, IBM

September 27, 2013 |

Neil Pratley is Business Unit Executive – Financial Services, Consumer Goods & Retail at IBM; after his participation in our video roundtable on ‘The Potential of Partnership’ earlier this year, we got back together with Neil to follow up on … Read More

Bringing innovation to sourcing for smarter business performance

August 7, 2013 | 2

As technology changes continue to accelerate, so do the expectations and ambitions of business leaders. With social, mobile, cloud computing and big data converging, business leaders are recognising the signs of another, bigger groundswell of change. And they … Read More

Luxoft Big Data Accelerator

July 26, 2013 |

The Power of Big Data

Big Data is no longer a “buzzword,” it has become a new class of strategic assets for enterprises. Nowadays the data from vast and varied sources can be harassed to add significant value and … Read More

Record number of BPO contracts awarded in Europe suggests shift in market

July 26, 2013 |

Figures from the latest EMEA ISG Outsourcing Index show that overall annual contract value (ACV) decreased by 23 per cent compared to the same period last year and by 16 per cent from last quarter. Yet business processes outsourcing (BPO) awards … Read More

Benchmarking for value: better business outcomes through better transformational outsourcing deals

July 19, 2013 |

This paper sets out a point of view on how transformational outsourcing deals can be made more successful and valuable by selecting a single supplier early, and appointing a Benchmarking for Value Advisor to mitigate the price and value assurance … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

Why is Total Cost of Process key to the future of BPO?

July 5, 2013 | 1

This article originally appeared in Outsource magazine Issue #32 Summer 2013, as part of our feature ‘Visions of the Future‘. To read the main body of that article, click here.

BPO presents organisations with a possible way to reduce costs, … Read More

Talking Analytics

July 4, 2013 |

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

In April, Outsource teamed up with Wipro to host an afternoon of presentations and panels looking at analytics and information management. The event, which took place at Chelsea FC’s … Read More

The Rise of Social Media: a New Opportunity for Outsourcing

July 4, 2013 |

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This article looks at one of the newest kids on the BPO block: social media management services.

Do you look for technical advice on online forums as you first … Read More

Q&A: Doug Clark, IBM

June 25, 2013 |

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

Doug Clark is Cloud Leader for IBM UK & Ireland. Following a video roundtable on the changing meaning of “partnership” which Outsource filmed with IBM earlier this summer, we … Read More

From Out-Tasking to Programmatic Outsourcing

June 24, 2013 |

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

While many are heralding (or bemoaning) the end of the age of outsourcing, the reality is that transferring to a service provider a set of business functions on a … Read More

Contract negotiation: better the devil you know?

May 2, 2013 |

As companies approach the end of contract with an incumbent supplier, they must decide if it is in their best interest to renew or cast a wider net.

Alsbridge research and experience suggests that if a client is broadly satisfied, … Read More

Innovate to Accelerate

April 10, 2013 |

This article originally appeared in Outsourcemagazine Issue #31 Spring 2013.

Whilst there is no shortage of advice on innovation management, there seems to be relatively little empirical evidence about what really works in terms of managing the innovation process, and understanding … Read More

Losing The Race Before You Put Your Trainers On

April 10, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Business value is a lot of rubbish, not because it isn’t important but because the means of achieving value is grossly abused. Without this keystone to a successful service relationship … Read More

Upwardly Mobile

April 9, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Mobility is the new poster boy of the connected world and businesses the world over are trying to figure out a way to harness its potential for competitive advantage. … Read More