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Outsource magazine: thought-leadership and outsourcing strategy | September 21, 2017

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Download your FREE contingent workforce management (CWM) report!

May 8, 2017 | 1

Readers of last week’s Outsource Monthly email were treated to a unique gift when they opened their mail: a free copy of a report produced by Sourcing Industry Group (SIG) with the support of Jay Lash entitled ‘A Business Case … Read More

Q&A: Marcos Jimenez, Softtek North America

May 8, 2017 |

Marcos Jimenez is the CEO of the North American division of Softtek, a global IT provider and a leading player in Western Hemisphere nearshoring. We got together with Marcos recently to get his thoughts on trends in the sourcing market, … Read More

Three tips for growing a mid-sized business in a world of change

April 26, 2017 |

Businesses have never faced such complex political, economic, social and digital forces as they do today. For example:

  • In the UK, Theresa May has formally announced the country’s intention to leave the European Union.
  • Gartner predicts 20.8 billion connected … Read More

Life Lessons: Rick Sturge

April 10, 2017 | 1

Rick Sturge is EVP Business Development at Firstsource Solutions, with over two decades’ experience in outsourcing and business transformation. We turned to Rick for the latest in our Life Lessons series – and received lessons aplenty…

What has been the … Read More

RPA, its future and you: surprising revelations

April 7, 2017 |

Less than two per cent of the global outsourcing market is affected by robotic process automation (RPA). And yet, some estimates show that the growth of RPA use may approach 90 per cent year-over-year, according to an interview with Everest … Read More

Effective outsourcing by UK local authorities

April 3, 2017 |

The ever-increasing pressures from budget cuts and higher demand for services means local authorities are continuously looking at ways of delivering their services more efficiently and cost-effectively while also seeking to ensure continued high levels of service.

Outsourcing remains a … Read More

Here and elsewhere…

March 31, 2017 |

As well as having this column here, for the last couple of months I have also been writing a blog on the Sourcing Industry Group (SIG) website (www.sig.org) and I thought it was about time I introduced Outsource readers to … Read More

Brexit: more March Madness

March 30, 2017 |

There’s a new twist on March Madness, at least in the United Kingdom’s IT services world, as the UK has officially triggered Article 50 of the Lisbon Treaty advancing Britain’s separation from the European Union. This blows open the future … Read More

The future of outsourcing is clear: trust me

March 27, 2017 |

Trust is at the root of all successful outsourcing partnerships. Without trust between all parties, commercial relationships can break down. And as I’m sure you know it’s far more expensive to get new business in the door or find new … Read More

The tip of the infosec iceberg?

March 20, 2017 |

Recent stories by, amongst others, the BBC detailing large, well-organised and presumably very profitable scamming organisations targeting UK TalkTalk customers have hardly helped the already-lowly reputation of offshore contact centres – but may unfortunately be only the tip of a … Read More

Humans and machines will collaborate for better customer interactions

March 7, 2017 |

In today’s business climate, it is innovation levels coupled with speed to market that will determine a company’s success. This was one of the reasons why, in 2016, we saw more interest in trends around optimising business processes – from … Read More

Outsourcing realities: what business executives need to know

March 6, 2017 |

Congratulations! It’s been three years since you decided to outsource accounts payable. Or, accounts receivable, or customer care, or payroll, or HR, or procurement, or any one of a dozen business process functions typically outsourced, in part or in full. … Read More

TOP TEN: Outsourcing Solo Artists

March 3, 2017 |

Having previously covered the best outsourcing hip-hop artists and rock bands, we thought it was high time our Top Ten series returned to the music industry – this time, with a look at some of the greatest and most influential solo … Read More

Robert Kurzban: why everyone else is a hypocrite…

February 7, 2017 |

Robert Kurzban, Ph.D., an Associate Professor at the University of Pennsylvania in the Psychology Department, is a proponent of evolutionary psychology as a key to understanding human behaviour in all of its complexity.

It’s an intriguing subject, made even more … Read More

The future of outsourcing: through 2017 and beyond

February 6, 2017 |

This year will see the BPO industry transform itself in a multitude of ways, meaning that businesses must adapt or face the prospect of falling behind their competitors. With a month of 2017 already behind us, what can we expect … Read More

Spring 2017 Writing Competition: WIN a place at SIG University (and more)!

February 3, 2017 |

Are you a budding sourcing/outsourcing thought leader looking for an audience for your game-changing thoughts? Well, by a tremendously felicitous coincidence, Outsource is seeking fresh talent, so put your creative hats on and get ready for global fame, by entering … Read More