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Outsource magazine: thought-leadership and outsourcing strategy | September 21, 2017

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View all articles on HR and Human Resources Outsourcing (HRO)

Is a bad economy good for outsourcing?

September 14, 2010 |

Whether or not negative economic conditions cause organizations to outsource more or pull back from outsourcing is a matter of debate.  Intuitively outsourcing a means to cut costs is good medicine for organizations in a sick economy yet those who … Read More

Post-Election Thoughts (Part 2)

September 10, 2010 |

As part of the research into the lead article for the autumn issue of Outsource (Outsource 21, out now – see our Subscriptions page to find out how you can receive the magazine), on sourcing in the post-election landscape, we … Read More

Interview: Chris Halward, NOA Programmes Director

September 10, 2010 |

Chris Halward is Programmes Director for NOA Pathway, and the MD of training organisation True North. He is an associate tutor at Middlesex University.

Outsource spoke with Chris at the EOA Summit in Brussels in June 2010, discussing Pathway … Read More

Outsourcing to South Africa

September 8, 2010 |

From Zennovation, Zensar Technologies.

“Zensar Technologies’s Global CEO and Vice Chairman , Dr. Ganesh Natarajan speaks about how South Africa can grow as an outsourcing hub and how both India and SA can cooperate and work with each other”

Read More

Outsourcing to China

September 8, 2010 |

A special feature on doing business in the new economic superpower.

“The benefits of outsourcing to China are clear; it can be both cost effective and efficient. However understanding the laws, navigating the bureaucracy, and negotiating the contracts … Read More

Can China’s education system support outsourcing?

September 8, 2010 |

“In order to meet the anticipated growth in demand, China will need to ensure that they are investing in the education of the country’s future labour force. This video is part of the series based on the KPMG publication, … Read More


September 8, 2010 |

Outside Sources presents video, audio and other pieces of content from around the space that the Outsource  team finds enlightening, interesting, entertaining or just plain unusual. If it’s outsourcing-related and it makes you think, or laugh, chances are you’ll find … Read More

How can shared services support your business growth?

September 7, 2010 |

Shared services is being pursued globally by private corporations and governments in search for improved efficiency and effectiveness. Nonetheless, strong scepticism is still present and a number of gaps exist, which this white paper aims to fill. Our work … Read More

Business Process Outsourcing trends

September 6, 2010 |

The world of outsourcing is evolving as the industry matures, and there are currently some clear directions that companies wish to pursue when it comes to Business Process Outsourcing (BPO). In this first column, we outline and explore some clear … Read More

US bank outsourcing to hit $67.2bn

September 3, 2010 |

A new report published by researchers Marketsandmarkets estimates that US banks will outsource back-office activities totalling $67.2 billion in 2015. The study estimates annual market growth of 7.6 per cent from 2010 to 2015, while assessing the proportion of the … Read More

Ferguson Snell & Associates

September 2, 2010 |

In the last two decades, Ferguson Snell has successfully advised on and supported over 70,000 immigration cases across the Globe. We are now also able to offer in-country support for immigration into 120 countries around the globe.

Relocating to Britain … Read More

Managing Culture When Outsourcing

November 30, 1999 |

Sunit Jilla of Farnham Castle International looks at the importance of cultural considerations when it comes to offshoring operations.

On paper, outsourcing customer services, IT, or back office functions should save time and money.  However, many organisations have found, managing … Read More

Cleveland Police opts for Steria

November 30, 1999 |

Cleveland Police Authority in the north-east of England has agreed a ten-year, £175-million ($261.4m) deal with outsourcing provider Steria which will see the creation of a shared services organisation which aims to deliver £50 million ($74.7m) in savings. The project, … Read More

Australian BPO body formed

November 30, 1999 |

An industry association for the BPO sector in Australia, aptly monikered the Business Process Outsourcing Association of Australia (BPOAA), was formed last week at a meeting of industry representatives in Sydney, with the intention of promoting the BPO space in … Read More

Five Keys to Managed Learning Services

November 30, 1999 |

Peg Albert, Global Director of Marketing & Communications for Raytheon Professional Services, looks at how to increase your return on investment from a training provider.

CEOs oversaw the spending of $104.3 billion for the training of employees, dealers, customers and … Read More

Top Three Workforce Training Trends

November 30, 1999 | 1

By Tracy Cox, Director of Performance Consulting for Raytheon Professional Services, LLC

A Time of Unprecedented Change

Isaac Asimov once said, “The only constant is change, continuing change, inevitable change, that is the dominant factor in society today. No sensible … Read More