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Outsource magazine: thought-leadership and outsourcing strategy | September 20, 2017

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HGSL buys Careline Services

November 30, 1999 |

Hinduja Global Solutions (HGSL), a subsidiary of the Hinduja Group, has announced the acquisition of UK-based call centre and customer relationship specialist Careline Services – HGSL’s first such acquisition in the UK. No financial details of the deal have yet … Read More

Custom apps focus for UK ITO

November 30, 1999 |

A survey released this week shows that custom applications top the agenda for outsourcing amongst IT directors in the UK. The study, carried out by Vanson Bourne on behalf of Spain-based outsource provider Valueshore, says that 61% of the 200 … Read More

High Court Sends Contract Message

November 30, 1999 |

The High Court’s message to suppliers: “Agree a comprehensive contract before putting your foot to the pedal!”

A recent High Court ruling has provided another clear message to all suppliers of goods or services that it is vital to agree … Read More

Cleveland Police opts for Steria

November 30, 1999 |

Cleveland Police Authority in the north-east of England has agreed a ten-year, £175-million ($261.4m) deal with outsourcing provider Steria which will see the creation of a shared services organisation which aims to deliver £50 million ($74.7m) in savings. The project, … Read More

Share + Share Alike

November 30, 1999 |

Shared services is an idea already tried and tested by a number of large commercial organisations, but over the past few years it’s begun to catch on in the public sector as a way to cut costs. The basic principle … Read More

Adapting with Component Outsourcing

November 30, 1999 |

By Christy Bremner, Global Head of PORTIA, Thomson Reuters

The financial crisis has prompted a number of asset managers to outsource at least part of their operations to save money and focus on their core competencies. Fund managers are taking … Read More

Driving In My Car

November 30, 1999 |

The company car in the UK is a very emotional subject, declares Zafar Currimbhoy, analyst with market research firm Datamonitor. He can say that again! We all heart our company cars as the bumper stickers repeatedly remind us.

The company … Read More

Australian BPO body formed

November 30, 1999 |

An industry association for the BPO sector in Australia, aptly monikered the Business Process Outsourcing Association of Australia (BPOAA), was formed last week at a meeting of industry representatives in Sydney, with the intention of promoting the BPO space in … Read More