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Outsource magazine: thought-leadership and outsourcing strategy | July 20, 2017

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Procurement

Business Process Outsourcing trends

September 6, 2010 |

The world of outsourcing is evolving as the industry matures, and there are currently some clear directions that companies wish to pursue when it comes to Business Process Outsourcing (BPO). In this first column, we outline and explore some clear … Read More

US bank outsourcing to hit $67.2bn

September 3, 2010 |

A new report published by researchers Marketsandmarkets estimates that US banks will outsource back-office activities totalling $67.2 billion in 2015. The study estimates annual market growth of 7.6 per cent from 2010 to 2015, while assessing the proportion of the … Read More

Capgemini

September 1, 2010 |

Business Process Outsourcing

Organizations expect more today from Business Process Outsourcing (BPO) than traditional low-cost transaction processing.

Capgemini has responded to this demand by developing BPO with Business Insight. This new generation of BPO solutions applies unique Business Insight processes, … Read More

Post-Election Thoughts (Part 1)

November 30, 1999 |

As part of the research into the lead article for the autumn issue of Outsource (Outsource 21, published next week), on sourcing in the post-election landscape, we conducted interviews with a wide range of players from across the UK’s outsourcing … Read More

Q&A: Dylan Roberts, Leeds CC

November 30, 1999 |

At SmartGovLive 2010  one of the most eagerly anticipated sessions was a panel debate addressing the question “G-cloud? Is this the future for public sector IT?” Taking part was Dylan Roberts, the CIO of Leeds City Council who’s won plaudits … Read More

Managing Culture When Outsourcing

November 30, 1999 |

Sunit Jilla of Farnham Castle International looks at the importance of cultural considerations when it comes to offshoring operations.

On paper, outsourcing customer services, IT, or back office functions should save time and money.  However, many organisations have found, managing … Read More

DHL Procurement Outsourcing set up

November 30, 1999 |

Deutsche Post DHL, the world’s largest logistics group, has launched a procurement outsourcing service to offer cost-savings to both public- and private-sector organisations through “transformational” outsourcing. The new entity – DHL Procurement Outsourcing – will be based in the UK … Read More

Q&A: Jeff Wallbank, Kent Connects

November 30, 1999 |

Kent Connects, an innovative partnership between Kent County Council and other local authorities within the Kent and Medway areas, was set up in 2002 with the aim of bringing efficiency and effectiveness gains to the region through joined-up service provision. … Read More

Australian BPO body formed

November 30, 1999 |

An industry association for the BPO sector in Australia, aptly monikered the Business Process Outsourcing Association of Australia (BPOAA), was formed last week at a meeting of industry representatives in Sydney, with the intention of promoting the BPO space in … Read More