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Outsource magazine: thought-leadership and outsourcing strategy | July 20, 2017

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Strategy

New branding tactics for outsourcing companies to differentiate and accelerate growth

April 11, 2013 | 4

Significant changes in the outsourcing industry in the past few years mean that outsourcing companies must re-evaluate their branding if they want to succeed in the new environment. These changes are the result of many converging dynamics. Understanding the nature … Read More

Biography of a Carve-Out

April 10, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

With revenues of around half a billion dollars, WNS Global Services is a major player in the outsourcing space. But not much more than a decade ago it didn’t even … Read More

Q&A: Paul Wickens, NICS Enterprise Shared Services

April 10, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Paul Wickens is the Chief Executive of NICS Enterprise Shared Services, an SSO established three years ago to serve the Northern Ireland Civil Service. As part of an ongoing research project into … Read More

Breaking the Outsourcing Conundrum

April 10, 2013 | 1

This article was co-authored by Rob Urbanowicz, Principal and Owner of The Geehan Group, and originally appeared in Outsource magazine Issue #31 Spring 2013.

As the outsourcing market has matured over the last 15 years, many service providers have developed capabilities … Read More

Innovate to Accelerate

April 10, 2013 |

This article originally appeared in Outsourcemagazine Issue #31 Spring 2013.

Whilst there is no shortage of advice on innovation management, there seems to be relatively little empirical evidence about what really works in terms of managing the innovation process, and understanding … Read More

Back From The Summit

April 10, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Towards the end of last year, Outsource partnered with our good friends at Forum Events to promote the latter’s Outsourcing Partnership Summit, and I was honoured to be invited to chair … Read More

Losing The Race Before You Put Your Trainers On

April 10, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Business value is a lot of rubbish, not because it isn’t important but because the means of achieving value is grossly abused. Without this keystone to a successful service relationship … Read More

Culture and Values

April 9, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Our recent research, conducted amongst 400 decision-makers, found that having a strong and aligned business culture is business-critical. Ninety-three per cent of organisations surveyed have a values statement and 80 … Read More

Keys to Driving Supply Chain Outsourcing Success

April 9, 2013 |

This article originally appeared in Outsourcemagazine Issue #31 Spring 2013.

Companies have outsourced supply chain operations for decades to glean more efficient labour-based processes and improved asset leverage/utilisation while simultaneously focussing their internal operations on core competencies. As the need for … Read More

Redefining the Law Firm Delivery Model

April 9, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

As outsourcing continues to penetrate the legal sector, the impact on all areas of that sector becomes more and more pronounced – so is it about time law firms took a … Read More

Upwardly Mobile

April 9, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Mobility is the new poster boy of the connected world and businesses the world over are trying to figure out a way to harness its potential for competitive advantage. … Read More

Pareto distribution, industrialisation, and software factories

April 9, 2013 |

Attributed to the 19th century economist Vilfredo Pareto, the 80-20 rule states that 20 per cent of a population consumes 80 per cent of the total available resources. In software engineering, the typical processes, such as use requirements gathering, architecture … Read More