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Outsource magazine: thought-leadership and outsourcing strategy | September 21, 2017

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Strategy

So What Now?

April 11, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Over the past two articles in this series [see Part 1 here and Part 2 here], we have considered the history of outsourcing and its current state. Now, to complete … Read More

Dead and Buried?

April 11, 2013 | 1

There has been much talk on the wires recently about the alleged “death of outsourcing”.  Many of the reasons given are simply to promote someone’s new “outsourcing paradigm”, from which you can assume that it is still outsourcing but with … Read More

Home or Away?

April 11, 2013 | 2

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Globalisation requires companies to compete globally, and offer better products and services that are appealing to customers. In several industries, global outsourcing today enables the business value chain, providing a mechanism … Read More

Making an Impact

April 11, 2013 | 1

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

History tells us that innovation and technological change have been important catalysts for economic growth, social transformation and improvements in standards of living. However, the benefits of this change in … Read More

TOP TEN: Location Selection

April 11, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

So, you’ve finally convinced your board that in order to save costs, standardise processes, consolidate functions, improve service quality – and because all of your competitors are doing it – … Read More

Global Business Services: the secret sauce for successful strategic initiatives in 2013

April 11, 2013 | 1

KPMG International recently polled its member firms globally on what are the top trends, initiatives and challenges facing client organisations in 2013. Findings are not surprising in terms of top initiatives (see below), as organisations continue to focus on driving … Read More

New branding tactics for outsourcing companies to differentiate and accelerate growth

April 11, 2013 | 4

Significant changes in the outsourcing industry in the past few years mean that outsourcing companies must re-evaluate their branding if they want to succeed in the new environment. These changes are the result of many converging dynamics. Understanding the nature … Read More

Biography of a Carve-Out

April 10, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

With revenues of around half a billion dollars, WNS Global Services is a major player in the outsourcing space. But not much more than a decade ago it didn’t even … Read More

Q&A: Paul Wickens, NICS Enterprise Shared Services

April 10, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Paul Wickens is the Chief Executive of NICS Enterprise Shared Services, an SSO established three years ago to serve the Northern Ireland Civil Service. As part of an ongoing research project into … Read More

Breaking the Outsourcing Conundrum

April 10, 2013 | 1

This article was co-authored by Rob Urbanowicz, Principal and Owner of The Geehan Group, and originally appeared in Outsource magazine Issue #31 Spring 2013.

As the outsourcing market has matured over the last 15 years, many service providers have developed capabilities … Read More

Innovate to Accelerate

April 10, 2013 |

This article originally appeared in Outsourcemagazine Issue #31 Spring 2013.

Whilst there is no shortage of advice on innovation management, there seems to be relatively little empirical evidence about what really works in terms of managing the innovation process, and understanding … Read More

Back From The Summit

April 10, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Towards the end of last year, Outsource partnered with our good friends at Forum Events to promote the latter’s Outsourcing Partnership Summit, and I was honoured to be invited to chair … Read More

Losing The Race Before You Put Your Trainers On

April 10, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Business value is a lot of rubbish, not because it isn’t important but because the means of achieving value is grossly abused. Without this keystone to a successful service relationship … Read More

Culture and Values

April 9, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Our recent research, conducted amongst 400 decision-makers, found that having a strong and aligned business culture is business-critical. Ninety-three per cent of organisations surveyed have a values statement and 80 … Read More

Keys to Driving Supply Chain Outsourcing Success

April 9, 2013 |

This article originally appeared in Outsourcemagazine Issue #31 Spring 2013.

Companies have outsourced supply chain operations for decades to glean more efficient labour-based processes and improved asset leverage/utilisation while simultaneously focussing their internal operations on core competencies. As the need for … Read More

Redefining the Law Firm Delivery Model

April 9, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

As outsourcing continues to penetrate the legal sector, the impact on all areas of that sector becomes more and more pronounced – so is it about time law firms took a … Read More