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Outsource magazine: thought-leadership and outsourcing strategy | September 20, 2017

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Outsourcing and labour reform in France

August 8, 2013 |

A new law, published on 16th June 2013, is set to deliver significant reforms to France’s notoriously inflexible labour market.

The continuing, and deepening, economic crisis in Europe, and in France, has encouraged the government to look for ways to … Read More

The Digital Divide: are we ready to breach the chasm?

August 2, 2013 | 2

This article has been guest authored by Harold Tuck, Avasant Distinguished Fellow.

Thomas Friedman, in his 2005 epic book The World is Flat, argues that convergence of the personal computer with fiber-optic micro cable, along with the rise of workflow … Read More

Record number of BPO contracts awarded in Europe suggests shift in market

July 26, 2013 |

Figures from the latest EMEA ISG Outsourcing Index show that overall annual contract value (ACV) decreased by 23 per cent compared to the same period last year and by 16 per cent from last quarter. Yet business processes outsourcing (BPO) awards … Read More

Authoring one’s own downfall…

July 19, 2013 |

The recent article about outsourcing insults brought a few tears of mirth to my eyes – and a lot of recognition too. Having spent more years than I care to count in this game, and been involved with more than … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

Contract negotiation: better the devil you know?

May 2, 2013 |

As companies approach the end of contract with an incumbent supplier, they must decide if it is in their best interest to renew or cast a wider net.

Alsbridge research and experience suggests that if a client is broadly satisfied, … Read More

Losing The Race Before You Put Your Trainers On

April 10, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Business value is a lot of rubbish, not because it isn’t important but because the means of achieving value is grossly abused. Without this keystone to a successful service relationship … Read More