Image Image Image Image Image Image Image Image Image Image

Outsource magazine: thought-leadership and outsourcing strategy | July 26, 2017

Scroll to top

Top

Technology

The three stages to back office brilliance: Part one

July 19, 2017 |

Understanding the benefit of RSO

In the first part of a three part series, ‘The three stages to back office brilliance’, Enate CEO, Kit Cox, discusses how businesses can assess and quantify the potential benefits of … Read More

RPA in Action at the SIG Summit: It’s Not All About the Robots

July 7, 2017 |

Many have heard of RPA and have seen presentations or reports extolling its virtues, but it is a completely different experience to see it in action and understand the mechanics of how it truly works. This idea was … Read More

Software as a Service as a Catalyst for Application Rationalization

June 30, 2017 |

Today many organizations still struggle to simplify their application landscape. CIOs leverage Software as a Service (SaaS) as a catalyst for application rationalization. First, SaaS functionality is well documented. There is no decision-making ambiguity regarding the match of SaaS functionality … Read More

Reverse Auction: Friend or Foe?

June 29, 2017 |

Procurement organizations have been using reverse auctions in sourcing events for decades as a means to reduce spend, introduce new vendors into the supply base and remain competitive in the market. While reverse auctions have flourished since the mid 1990’s, … Read More

Three Considerations for Optimizing Your Hybrid Cloud Environment

June 13, 2017 |

Cloud adoption is on the rise. According to a recent Gartner prediction, the worldwide public cloud services market will grow 18 percent in 2017 to $246.8B, up from $209.2B in 2016. As more and more organizations move to the cloud, … Read More

Industry 4.0 – The Perfect Nearshoring Storm

June 12, 2017 |

How the rise of smart cities and smart manufacturing is driving the future of nearshoring

As demand for intelligent IT solutions grows and the industry faces an ever-increasing talent shortage (with IT roles being the second most difficult group to … Read More

Q&A: Rainer Machek, SynerTrade

May 17, 2017 |

Rainer Machek is Executive Vice President at SynerTrade, a Germany-based global provider of digital procurement solutions. We caught up with Rainer at a recent Sourcing Industry Group (SIG) Global Summit to find out a bit more about his organisation and … Read More

Does outsourcing the management of your contingent workforce still make sense?

May 15, 2017 |

With all of the advances in vendor management technology (VMS), some companies are evaluating the idea of managing their cadre of non-employees internally. Much of the value brought to bear by a managed service provider (MSP) is typically in the … Read More

The 2017 CPO agenda: keeping pace with and enabling digital transformation

May 12, 2017 | 1

According to The Hackett Group’s 2017 Key Issues Study, 84% of procurement organisations believe that digital transformation will fundamentally change the way their services are delivered over the next three to five years. Yet only 25% say that procurement has … Read More

Download your FREE contingent workforce management (CWM) report!

May 8, 2017 | 1

Readers of last week’s Outsource Monthly email were treated to a unique gift when they opened their mail: a free copy of a report produced by Sourcing Industry Group (SIG) with the support of Jay Lash entitled ‘A Business Case … Read More

Q&A: Marcos Jimenez, Softtek North America

May 8, 2017 |

Marcos Jimenez is the CEO of the North American division of Softtek, a global IT provider and a leading player in Western Hemisphere nearshoring. We got together with Marcos recently to get his thoughts on trends in the sourcing market, … Read More

What President Trump needs to know about software development outsourcing

May 5, 2017 |

Many US companies have turned to outsourcing their software development to get quality software that supports innovation, generates revenue, and grows their business while benefitting the US economy. However, current US political discussions raise concerns about offshored jobs.

With the … Read More

TOP TEN: Opportunities and Legal Risks Considerations When Embracing New Technologies

May 5, 2017 |

From customer-facing artificial intelligence systems, to cloud-based applications that have created the digital gig economy, or mobile-based banking systems that facilitate fast payments, in recent years a number of industry sectors have been challenged by the development of digital and … Read More

Come see us again: why customer service matters in healthcare

May 2, 2017 |

The notion of healthcare quality being measured only based on the level of medical care given to patients is on its way to a complete disappearance. From our position in the healthcare contact centre space, we have been witnessing more … Read More

Three tips for growing a mid-sized business in a world of change

April 26, 2017 |

Businesses have never faced such complex political, economic, social and digital forces as they do today. For example:

  • In the UK, Theresa May has formally announced the country’s intention to leave the European Union.
  • Gartner predicts 20.8 billion connected … Read More

Will apps or chatbots determine the supply chain’s future?

April 24, 2017 |

Over in Silicon Valley, the latest battle for technological dominance is on. On the one hand, you have apps. Apps have been with us for nearly ten years, but 2016 marked the first year that mobile internet use overtook desktop … Read More