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Outsource magazine: thought-leadership and outsourcing strategy | September 22, 2017

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Technology

Q&A: Doug Clark, IBM

June 25, 2013 |

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

Doug Clark is Cloud Leader for IBM UK & Ireland. Following a video roundtable on the changing meaning of “partnership” which Outsource filmed with IBM earlier this summer, we … Read More

Quality trumps cost-cutting in outsourcing shift

May 29, 2013 |

Businesses are increasingly prioritising quality over cost in terms of which countries and which firms they turn to for their outsourcing needs. Companies are seeking more sophisticated skills and capabilities to adapt to the ever-faster pace of change in business … Read More

Has HR rushed too quickly to the service centre?

May 7, 2013 | 1

Once upon a time, HR were viewed as fluffy people people, or at worst, pen-pushers who took your holiday forms. Today, apparently, they’re a faceless department, a phone number, a web portal… HR as we knew it has been killed … Read More

Contract negotiation: better the devil you know?

May 2, 2013 |

As companies approach the end of contract with an incumbent supplier, they must decide if it is in their best interest to renew or cast a wider net.

Alsbridge research and experience suggests that if a client is broadly satisfied, … Read More

Top nine reasons to outsource to the Philippines

April 22, 2013 |

Up until two years ago, India had been the world’s biggest BPO provider. However, since the very first calls were taken there in 1997, there has been an extraordinary rise in popularity of the Philippines as a BPO destination … Read More

How mobility can compromise security

April 18, 2013 |

When corporations first started connecting their internal networks to the internet, they quickly discovered the importance of security. Fast-moving viruses and worms like the “I Love You Virus”, “Melissa” and “Code Red” could easily move from desktop to desktop clogging … Read More

Outsourcing social media

April 17, 2013 |

The digital landscape continues to evolve day-by-day, unleashing dramatic shifts that have profound business impact. The impact of technology on business and consumer behaviour is substantial. Social media has played its part in these dynamics by bringing consumers closer than … Read More

IT services contract activity drops to ten-year low

April 17, 2013 |

In 2012, the number of IT services contracts tracked by Ovum fell to its lowest level for ten years, as the industry continued to struggle in the aftermath of the global economic downturn. The lack of activity also contributed to … Read More

So What Now?

April 11, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Over the past two articles in this series [see Part 1 here and Part 2 here], we have considered the history of outsourcing and its current state. Now, to complete … Read More

From East to West

April 11, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Indian-oriented service providers are looking with great interest at Continental Europe – and this interest extends to acquiring to grow their presence in the region. This was one of the … Read More

Global Business Services: the secret sauce for successful strategic initiatives in 2013

April 11, 2013 | 1

KPMG International recently polled its member firms globally on what are the top trends, initiatives and challenges facing client organisations in 2013. Findings are not surprising in terms of top initiatives (see below), as organisations continue to focus on driving … Read More

Q&A: Paul Bartley, Department of Health & Human Services

April 10, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Heading up the shared services organisation serving the US Department of Health and Human Services – and some 45 other agencies – is a towering challenge, but Paul Bartley can’t … Read More

Q&A: Paul Wickens, NICS Enterprise Shared Services

April 10, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Paul Wickens is the Chief Executive of NICS Enterprise Shared Services, an SSO established three years ago to serve the Northern Ireland Civil Service. As part of an ongoing research project into … Read More

Breaking the Outsourcing Conundrum

April 10, 2013 | 1

This article was co-authored by Rob Urbanowicz, Principal and Owner of The Geehan Group, and originally appeared in Outsource magazine Issue #31 Spring 2013.

As the outsourcing market has matured over the last 15 years, many service providers have developed capabilities … Read More

Back From The Summit

April 10, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Towards the end of last year, Outsource partnered with our good friends at Forum Events to promote the latter’s Outsourcing Partnership Summit, and I was honoured to be invited to chair … Read More

Losing The Race Before You Put Your Trainers On

April 10, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

Business value is a lot of rubbish, not because it isn’t important but because the means of achieving value is grossly abused. Without this keystone to a successful service relationship … Read More