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Outsource magazine: thought-leadership and outsourcing strategy | July 22, 2017

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IT Strategies

Why Process Management is Key to Innovation

July 21, 2017 |

Today’s outsourcers and shared services operations are expected to deliver not just cost savings, but also innovation, agility, quality and growth. At the same time the bar has been raised when it comes to expectations with customers having lower tolerance … Read More

The three stages to back office brilliance: Part one

July 19, 2017 |

Understanding the benefit of RSO

In the first part of a three part series, ‘The three stages to back office brilliance’, Enate CEO, Kit Cox, discusses how businesses can assess and quantify the potential benefits of … Read More

How to Ramp Up Your Sourcing Strategy With the Right Provider

July 7, 2017 |

More and more companies are using strategic sourcing platforms as a fulcrum for digital transformation within the department (and the enterprise as a whole, but that’s another story for another day). How? By working with the right partner, sourcing can … Read More

RPA in Action at the SIG Summit: It’s Not All About the Robots

July 7, 2017 |

Many have heard of RPA and have seen presentations or reports extolling its virtues, but it is a completely different experience to see it in action and understand the mechanics of how it truly works. This idea was … Read More

Software as a Service as a Catalyst for Application Rationalization

June 30, 2017 |

Today many organizations still struggle to simplify their application landscape. CIOs leverage Software as a Service (SaaS) as a catalyst for application rationalization. First, SaaS functionality is well documented. There is no decision-making ambiguity regarding the match of SaaS functionality … Read More

Reverse Auction: Friend or Foe?

June 29, 2017 |

Procurement organizations have been using reverse auctions in sourcing events for decades as a means to reduce spend, introduce new vendors into the supply base and remain competitive in the market. While reverse auctions have flourished since the mid 1990’s, … Read More

Offshore Impact: Report From The Trenches

June 23, 2017 |

Almost every week in the last few months someone has asked me about the general mood on the streets of Bangalore. What are the IT professionals in the Silicon Valley of East making of the changes in the industry? How … Read More

Three Considerations for Optimizing Your Hybrid Cloud Environment

June 13, 2017 |

Cloud adoption is on the rise. According to a recent Gartner prediction, the worldwide public cloud services market will grow 18 percent in 2017 to $246.8B, up from $209.2B in 2016. As more and more organizations move to the cloud, … Read More

Industry 4.0 – The Perfect Nearshoring Storm

June 12, 2017 |

How the rise of smart cities and smart manufacturing is driving the future of nearshoring

As demand for intelligent IT solutions grows and the industry faces an ever-increasing talent shortage (with IT roles being the second most difficult group to … Read More

How Big Data Can Improve Supply Chain Efficiency

June 2, 2017 |

Recently, supply chain professionals have recognized that better data collection and increased computing power can track sourcing, scheduling and routing better and faster than any human. Applying big data to thorny supply chain problems is still an emerging art as … Read More

Modern Business – is there any more room for outsourcing in the IT industry?

November 18, 2016 |

 

Computers, smartphones, the Internet, e-commerce and the “uberization” of numerous industries have all reshaped customers’ expectations of IT solutions. Outsourcing is one of the responses to the changes occurring within the modern corporate environment.

For the last five … Read More

Decision Automation in Action; Progress Corticon Technical Presentation & Demonstration

November 9, 2016 |

Decision Automation or Business Rules Management Systems (BRMSs) support an important architectural approach to organising software where business rules are managed independently from the application code.

The key benefit of this approach is the agility with which rules can … Read More

UK ITDMs demand government action on STEM in Brexit wake

September 30, 2016 |

New survey from IP EXPO Europe shows 70% of ITDMs believe UK government should do more to attract young people to technology professions…

LONDON – 27 September 2016 – New research commissioned by IP EXPO Europe, Europe’s number-one enterprise … Read More

Digital initiatives don’t always have to start with the customers…

September 26, 2016 |

When you think of digital transformation, it’s tempting to only rework your customer-facing systems. But if you don’t upgrade your back-end systems as well, your approach may well fall short.

When a company considers the adoption of digital technology, … Read More

Customer Experience Depends on Core Processes

September 2, 2016 |

Customer experience depends on core processes.  A typical enterprise has over 300 unique business processes, with up to 900 unique activities and decision-making – often complex decision-making – represents up to 70% of all tasks in core processes like … Read More

Delivering the Vision: The Three Fundamental Promises of BPO

August 10, 2016 |

 

Whether articulated explicitly or implicitly, a business process outsourcer has to deliver three fundamental expectations for their client:

  1. Service Improvement: enhance the experience of the client’s customers, employees and stakeholders
  2. Operational Efficiency: reduce the cost of day-to-day … Read More