Image Image Image Image Image Image Image Image Image Image

Outsource magazine: thought-leadership and outsourcing strategy | July 25, 2017

Scroll to top

Top

Outsource

Why Process Management is Key to Innovation

July 21, 2017 |

Today’s outsourcers and shared services operations are expected to deliver not just cost savings, but also innovation, agility, quality and growth. At the same time the bar has been raised when it comes to expectations with customers having lower tolerance … Read More

The three stages to back office brilliance: Part one

July 19, 2017 |

Understanding the benefit of RSO

In the first part of a three part series, ‘The three stages to back office brilliance’, Enate CEO, Kit Cox, discusses how businesses can assess and quantify the potential benefits of … Read More

RPA in Action at the SIG Summit: It’s Not All About the Robots

July 7, 2017 |

Many have heard of RPA and have seen presentations or reports extolling its virtues, but it is a completely different experience to see it in action and understand the mechanics of how it truly works. This idea was … Read More

Software as a Service as a Catalyst for Application Rationalization

June 30, 2017 |

Today many organizations still struggle to simplify their application landscape. CIOs leverage Software as a Service (SaaS) as a catalyst for application rationalization. First, SaaS functionality is well documented. There is no decision-making ambiguity regarding the match of SaaS functionality … Read More

Offshore Impact: Report From The Trenches

June 23, 2017 |

Almost every week in the last few months someone has asked me about the general mood on the streets of Bangalore. What are the IT professionals in the Silicon Valley of East making of the changes in the industry? How … Read More

Three Considerations for Optimizing Your Hybrid Cloud Environment

June 13, 2017 |

Cloud adoption is on the rise. According to a recent Gartner prediction, the worldwide public cloud services market will grow 18 percent in 2017 to $246.8B, up from $209.2B in 2016. As more and more organizations move to the cloud, … Read More

Europe: smaller deals in a steady market

October 30, 2015 | 1

Outsourcing activity in the third quarter of 2015 in Europe, Middle East & Africa (EMEA) held steady with last year at €2.1 billion, even though the volume of contracts increased by 7% (to 139) – reinforcing the trend of shrinking … Read More

Negotiation – The missing link?

October 16, 2015 |

 

HR professionals negotiate and attempt to gain influence all day, every day. From recruiting new hires to ensuring that people work well together, an HR specialist needs to understand and balance the perspective of the company with the … Read More

oNexus Founder Interview: Paolo Marcattilj, Global Remote Services (GRS)

September 14, 2015 |

Paolo Marcattilj co-founded Romania-based BPO provider Global Remote Services (GRS) in 2004, and has since seen it grow to be one of the country’s most prominent service providers. As part of our oNexus Founders series of interviews, we got together … Read More

Shared values: the key to finding the right outsourcing provider

July 20, 2015 |

IT has long been one of the most commonly outsourced business functions. More often than not, people choose to outsource their IT because they simply don’t have the resources in-house and the time and effort spent keeping it there is … Read More

Remote offshoring, or in/on-shoring, are no longer the only answer for customer service solutions; Romania – a sizeable opportunity still underexploited.

June 22, 2015 |

 

Companies have often relied on a limited number of geographic sourcing areas, mostly far away (offshore), as part of their outsourcing strategies. However, they also look to deliver enhanced customer service and consolidate cost effectiveness, so lately we … Read More

Do you know what cyber-nasties are lurking in your supply chain?

April 8, 2015 |

What do we really know about the businesses and partners in our supply chains? Looking at the Economist Intelligence Unit’s Cyber Incident Response Survey, I would say, very little. Only 17% of executives felt fully prepared for a cybersecurity incident … Read More

Monetising Big Data in Telecoms World Summit 2015

February 18, 2015 |

 

Monetising Big Data in Telecoms World Summit 2015 taking place on 20-21 April 2015 in Singapore draws together highly-regarded expert speakers from across the ecosystem of telecommunications industry and big data analytics solutions providers to present to … Read More

Eleven Telecom Operators Sharing Case Studies and Perspectives Monetising Big in Telecoms World Summit 2015

January 28, 2015 | 1

 

Senior Directors from 11 telecom operators namely Aircel, Bedigital, Bharti Airtel, Celcom, Digi, Globe Telecom, Indosat, StarHub, True Corporation, Vodafone & XL Axiata will be sharing case studies and perspectives on how to monetise internal and external big … Read More

Outsource #37 – The Outsourcing Horror Show (Autumn 2014)

November 4, 2014 |

Read the digital edition of the Autumn 2014 issue of Outsource here.

(Editor’s note from the Autumn 2014 edition: Outsource #37 – The Outsourcing Horror Show)

We love success stories at Outsource; we enjoy the feel-good factor of sharing best … Read More

Sitel creates more than 300 jobs in Coventry

October 6, 2014 |

6th October, Coventry, Warwickshire: Sitel, one of the world’s leading outsourcing providers of customer experience management, today unveiled plans to open a new site in Coventry to add to its nationwide network of contact centres.

The new contact … Read More