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Outsource magazine: thought-leadership and outsourcing strategy | September 21, 2017

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Blockchain…a New Link in the Supply Chain?

August 31, 2017 |

Blockchain…it is quite possibly one of the most discussed topics but least understood terms on the Internet today. It seems to have heated up overnight but in fact it has been percolating since 2008.

Essentially, blockchain eliminates the need for … Read More

The three stages to back office brilliance: Part two

August 18, 2017 |

‘Overcoming deployment obstacles’

In the second of our three-part series on automation, Enate CEO Kit Cox looks at how organisations can overcome deployment obstacles and ensure their automation projects run smoothly. 

Previously, we looked … Read More

Challenges in Global Chocolate Industry – Tackling Child Labor

August 4, 2017 |

As of 2016, the global chocolate industry is roughly a $100 billion industry1. The main resource required to support that industry is, of course, cocoa. Cocoa requires a very specific growing condition and as a result can only be grown … Read More

Offshore or Onshore? Why Global Organizations Are Taking a Closer Look at Having Cost-Saving Shared Service Centers Close to Home

July 28, 2017 |

The term “Shared Services Center” (SSC) has many meanings. For business organizations, they look to shared service centers to help streamline offerings and drive value through standardization and simplification. But for decision makers, this often poses challenges globally as they … Read More

The Rise of AI in HR – Are We More Ahead Of The Curve Than We Take Credit For?

July 28, 2017 | 1

It is no secret that effective talent acquisition and management is absolutely integral to wider business success. Any organisation is only as good as its people, but a tight labour market—coupled with notable skills shortages—has created a climate where the … Read More

Why Process Management is Key to Innovation

July 21, 2017 |

Today’s outsourcers and shared services operations are expected to deliver not just cost savings, but also innovation, agility, quality and growth. At the same time the bar has been raised when it comes to expectations with customers having lower tolerance … Read More

The three stages to back office brilliance: Part one

July 19, 2017 |

Understanding the benefit of RSO

In the first part of a three part series, ‘The three stages to back office brilliance’, Enate CEO, Kit Cox, discusses how businesses can assess and quantify the potential benefits of … Read More

RPA in Action at the SIG Summit: It’s Not All About the Robots

July 7, 2017 |

Many have heard of RPA and have seen presentations or reports extolling its virtues, but it is a completely different experience to see it in action and understand the mechanics of how it truly works. This idea was … Read More

Software as a Service as a Catalyst for Application Rationalization

June 30, 2017 |

Today many organizations still struggle to simplify their application landscape. CIOs leverage Software as a Service (SaaS) as a catalyst for application rationalization. First, SaaS functionality is well documented. There is no decision-making ambiguity regarding the match of SaaS functionality … Read More

Offshore Impact: Report From The Trenches

June 23, 2017 | 1

Almost every week in the last few months someone has asked me about the general mood on the streets of Bangalore. What are the IT professionals in the Silicon Valley of East making of the changes in the industry? How … Read More

Three Considerations for Optimizing Your Hybrid Cloud Environment

June 13, 2017 |

Cloud adoption is on the rise. According to a recent Gartner prediction, the worldwide public cloud services market will grow 18 percent in 2017 to $246.8B, up from $209.2B in 2016. As more and more organizations move to the cloud, … Read More

Europe: smaller deals in a steady market

October 30, 2015 | 1

Outsourcing activity in the third quarter of 2015 in Europe, Middle East & Africa (EMEA) held steady with last year at €2.1 billion, even though the volume of contracts increased by 7% (to 139) – reinforcing the trend of shrinking … Read More

Negotiation – The missing link?

October 16, 2015 |

 

HR professionals negotiate and attempt to gain influence all day, every day. From recruiting new hires to ensuring that people work well together, an HR specialist needs to understand and balance the perspective of the company with the … Read More

oNexus Founder Interview: Paolo Marcattilj, Global Remote Services (GRS)

September 14, 2015 |

Paolo Marcattilj co-founded Romania-based BPO provider Global Remote Services (GRS) in 2004, and has since seen it grow to be one of the country’s most prominent service providers. As part of our oNexus Founders series of interviews, we got together … Read More

Shared values: the key to finding the right outsourcing provider

July 20, 2015 |

IT has long been one of the most commonly outsourced business functions. More often than not, people choose to outsource their IT because they simply don’t have the resources in-house and the time and effort spent keeping it there is … Read More

Remote offshoring, or in/on-shoring, are no longer the only answer for customer service solutions; Romania – a sizeable opportunity still underexploited.

June 22, 2015 |

 

Companies have often relied on a limited number of geographic sourcing areas, mostly far away (offshore), as part of their outsourcing strategies. However, they also look to deliver enhanced customer service and consolidate cost effectiveness, so lately we … Read More