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Outsource magazine: thought-leadership and outsourcing strategy | September 21, 2017

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Outsourcing to China

September 8, 2010 |

A special feature on doing business in the new economic superpower.

“The benefits of outsourcing to China are clear; it can be both cost effective and efficient. However understanding the laws, navigating the bureaucracy, and negotiating the contracts … Read More

Can China’s education system support outsourcing?

September 8, 2010 |

“In order to meet the anticipated growth in demand, China will need to ensure that they are investing in the education of the country’s future labour force. This video is part of the series based on the KPMG publication, … Read More

Make IT Philippines

September 7, 2010 |

A video extolling the virtues of the Philippines as an outsourcing destination, presented by the Philippines Trade & Investment Centre, London.

Read More

Op2i Outsourcing Survey Report

September 7, 2010 |

In October 2008 Op2i launched a survey to understand the state of the outsourcing market, given the current economic downturn and perceived view that there was a fundamental shift from Outsourcing 1.0 to 2.0.

The survey had already gathered … Read More

China “mature” but not perfect

September 3, 2010 |

A report released this week by research and consulting firm Everest says that although China should now be considered a “mature” offshoring destination it is not yet fully equipped to provide work globally. Most services work offshored to China, the … Read More

DBS slated for outsourced ATM woes

September 3, 2010 |

DBS Group Holdings Ltd, the largest bank by asset value in Southeast Asia, has been censured by the Monetary Authority of Singapore (MAS) after widescale disruption to systems including the bank’s ATM network resulted in outages lasting up to seven … Read More

Cognizant expands in Manila

September 3, 2010 |

BPO provider Cognizant has announced the expansion of its Manila delivery centre less than a year after opening the facility. The unit, which provides back-office and contact centre support to clients worldwide, could treble in size from its current base … Read More

ILO: insomnia for BPO Filipinos

September 3, 2010 |

A survey carried out by the International Labour Organisation (ILO) of the United Nations has reported that Filipinos working in the country’s booming BPO industry are highly susceptible to work-related illnesses and conditions – at the same time as earning … Read More

Infosys closes Thai BPO centre

September 3, 2010 |

Indian software and services provider Infosys has closed its BPO centre in Bangkok, it was announced this week. Activity at the unit in the Thai capital was terminated due to an inability to scale up; the Thaindian News quoted Infosys … Read More

Stephenson Harwood

September 2, 2010 |

Stephenson Harwood is a full service international law firm with over a decade of experience of major outsourcings. Our dedicated team provides sophisticated, efficient and cost-effective support with a focus on providing clients with strategic advice that informs their business … Read More

TCS signs IT deal with MAS

November 30, 1999 |

IT Services Management was one of the first business processes to benefit from outsourcing, perhaps because the skills required to run an IT operation are so specialist. So the March agreement for TATA Consultancy Services (TCS) to take on the … Read More

PAL outsourcing “to be reviewed”

November 30, 1999 |

The Philippines’ president-elect, Benigno “Noynoy” Aquino, has vowed to review the decision by the country’s Department of Labor to approve a proposal by Philippine Airlines to outsource around 2,600 jobs to third-party providers. In a brief interview with the Manila … Read More

EDS HP merger wins approval

November 30, 1999 |

As Hewlett Packard’s merger with EDS gains shareholder approval, the firms have denied reports that they plan to lay off 20% of its US staff, saying they are “completely factually incorrect.”

HP agreed to acquire EDS in May for $13.9 … Read More

Q&A: Vic Khan, AMS Shared Services

November 30, 1999 |

At the forthcoming 2nd Shared Services Exchange  conference in The Hague (taking place 26-28 September), one of the highlights of the programme is set to be the second-day plenary debate on “Recruitment & Retention: Sustaining a global talent pool” where … Read More

Gartner names offshore Top 30

November 30, 1999 | 2

While India remains the prime location for IT offshoring, new contenders have entered the market, according to analyst firm Gartner, which has published a list of 30 destinations for outsourcing.

The countries were rated according to 10 criteria that will … Read More

Cisco restructures Asia Pacific ops

November 30, 1999 |

All the news of the moment points to the emergence of a new centre of global influence in the far East and so it was, perhaps, not so surprising when Cisco announced, in a release on 11 January 2010, “a … Read More