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Outsource magazine: thought-leadership and outsourcing strategy | September 20, 2017

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Q&A: Chandran Nair

June 2, 2011 |

Chandran Nair is a Malaysia-born environmentalist, the founder of the Global Institute For Tomorrow (GIFT), and an internationally recognised speaker on globalisation and related issues. His latest book, Consumptionomics: Asia’s Role in Reshaping Capitalism and Saving the Planet, was published … Read More

Q&A: Emma Teodoro, CAI-STA

May 4, 2011 |

Emma Teodoro is the president of CAI-STA, a Philippines-based service provider delivering services to global clients in a wide range of verticals. Outsource spoke with Emma about her business, the advantages and challenges facing providers in the Philippines, and what … Read More

Setting Up Contact Centre’s In Emerging Markets: Our China Experience

April 15, 2011 |

Our client had already established a team in the market and needed to work with us to design, develop and implement a programme to be able to manage the operation more effectively, improve customer satisfaction and turn the centre … Read More

Arbitrage Now

March 31, 2011 |

This article originally appeared in Outsource Magazine Issue #23 Spring 2011

Labour arbitrage has been one of the key drivers of the global outsourcing boom. But for how much longer? And which organisations are best placed to make the very … Read More

How outsourcers manage human capital (Part 2)

February 24, 2011 |

Outsourcers continue to enter new markets requiring them to make decisions on management styles.  Do they keep with their home business culture, spreading it across the world or adapt to local needs?

This is the second part (read the first … Read More

The rise and rise of China – will the bubble burst?

January 28, 2011 |

In a recent article by Hamish McDonald of the Sydney Morning Herald about population growth in Asia, McDonald suggested that in mainland China, population is still growing and will peak around 2030 at somewhere between 1.39 and 1.46 billion.

Growth … Read More

2011: outsourcing predictions

January 26, 2011 |

Predicting what will happen over the next 12 months is never easy – but here are the main topics I expect to be hitting the outsourcing headlines in 2011..

Public Eye

Perhaps the most predictable ‘prediction’ is the colossal challenge … Read More


January 25, 2011 |

Noppen – China’s most exclusive conference producer

Noppen, with its European and Chinese background, provides value to business executives from around the world by delivering know-how, skills and specialized insights into market demands and industry trends.

We offer our delegates … Read More

China, the Cloud and building bridges

January 20, 2011 |

It’s been busy for the last few weeks as we drew a line under 2010. In Australia we are all starting to drag ourselves back to work after our break (although many will not come back until after the Australia … Read More

Formanek on Pharma

December 15, 2010 |

Kay Formanek is Executive Partner for Accenture Life Sciences in EALA, and a keen observer of the way companies in the pharma and life sciences space are leveraging outsourcing to generate savings and increase value. We spoke with Kay about … Read More

Obama runs into a BRIC wall

November 22, 2010 |

During Barack Obama’s first trip to India he shouted out the importance of good ties with the US, implored India to include companies like GE into its plans for infrastructure growth, and demanded that India “keep up their end of … Read More

Is there any value to being Number 1?

October 15, 2010 |

As a small child I remember standing back-to-back with my dad and measure my growth.  Each time, I was successively closer to reaching his height.  It seemed as the days wore on and slow gradual progress was made it meant … Read More

Nothing north of Watford

September 21, 2010 |

“Make it In America” is Obama’s newest jobs battle cry. Not to be undone, David Cameron went to Bangalore to push for jobs creation in Britain. With unemployment in the US alone at over 1.4 million people who have been … Read More

Outsourcing to China

September 8, 2010 |

A special feature on doing business in the new economic superpower.

“The benefits of outsourcing to China are clear; it can be both cost effective and efficient. However understanding the laws, navigating the bureaucracy, and negotiating the contracts … Read More

Can China’s education system support outsourcing?

September 8, 2010 |

“In order to meet the anticipated growth in demand, China will need to ensure that they are investing in the education of the country’s future labour force. This video is part of the series based on the KPMG publication, … Read More

China “mature” but not perfect

September 3, 2010 |

A report released this week by research and consulting firm Everest says that although China should now be considered a “mature” offshoring destination it is not yet fully equipped to provide work globally. Most services work offshored to China, the … Read More