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Outsource magazine: thought-leadership and outsourcing strategy | September 23, 2017

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High Court Sends Contract Message

November 30, 1999 |

The High Court’s message to suppliers: “Agree a comprehensive contract before putting your foot to the pedal!”

A recent High Court ruling has provided another clear message to all suppliers of goods or services that it is vital to agree … Read More

DHL Procurement Outsourcing set up

November 30, 1999 |

Deutsche Post DHL, the world’s largest logistics group, has launched a procurement outsourcing service to offer cost-savings to both public- and private-sector organisations through “transformational” outsourcing. The new entity – DHL Procurement Outsourcing – will be based in the UK … Read More

Dell turns to outsourcing

November 30, 1999 |

The downturn in the PC market may lead to Dell outsourcing the production of its machines to allow it to focus on sales and marketing, a major revision to its celebrated business model.

The Wall Street Journal reported that Dell … Read More

Post-Election Thoughts (Part 1)

November 30, 1999 |

As part of the research into the lead article for the autumn issue of Outsource (Outsource 21, published next week), on sourcing in the post-election landscape, we conducted interviews with a wide range of players from across the UK’s outsourcing … Read More

UK General outsources claims

November 30, 1999 |

Insurer UK General is to outsource some of its claims processing to insurance solutions provider Direct Group. The deal, announced last week, covers basic motor-vehicle and commercial claims, and will see UK General staff currently processing claims at the insurer’s … Read More

BT Global Services suffers

November 30, 1999 |

BT’s Global Services business is dragging the group’s overall profits down below expectations, sending the share price plummeting and costing its CEO his job.

Francois Barrault resigned after 18 months as chief executive at BT Global Services, replaced by Hanif … Read More

Q&A: Jeff Wallbank, Kent Connects

November 30, 1999 |

Kent Connects, an innovative partnership between Kent County Council and other local authorities within the Kent and Medway areas, was set up in 2002 with the aim of bringing efficiency and effectiveness gains to the region through joined-up service provision. … Read More

Gartner names offshore Top 30

November 30, 1999 | 2

While India remains the prime location for IT offshoring, new contenders have entered the market, according to analyst firm Gartner, which has published a list of 30 destinations for outsourcing.

The countries were rated according to 10 criteria that will … Read More

HGSL buys Careline Services

November 30, 1999 |

Hinduja Global Solutions (HGSL), a subsidiary of the Hinduja Group, has announced the acquisition of UK-based call centre and customer relationship specialist Careline Services – HGSL’s first such acquisition in the UK. No financial details of the deal have yet … Read More

Q&A: Dilbagh Gill, Mahindra Satyam

November 30, 1999 |

At the forthcoming FIFA World Cup in South Africa, an indispensable role will be played by India-based provider Mahindra Satyam, who in 2007 (in its previous incarnation as Satyam) secured the contract with global football administrators FIFA to provide … Read More

Swiss Post wins M&S logistics deal

November 30, 1999 |

Swiss Post Solutions has been awarded a logistics, mailroom and record management support contract by retailer Marks & Spencer, the company announced this week. The deal will see mailroom operations at three of M&S’s London locations – including its head … Read More

Q&A: Dylan Roberts, Leeds CC

November 30, 1999 |

At SmartGovLive 2010  one of the most eagerly anticipated sessions was a panel debate addressing the question “G-cloud? Is this the future for public sector IT?” Taking part was Dylan Roberts, the CIO of Leeds City Council who’s won plaudits … Read More

DHL secures British Gas tie-in

November 30, 1999 |

DHL Supply Chain has won a £17m+ ($25.3m+) contract to implement a national supply chain solution for energy giant British Gas, it was announced this week. The five-year deal will focus on optimising the financial and environmental efficiency of the … Read More

Call centre provider Garlands falls

November 30, 1999 |

Garlands, the largest call centre outsourcing firm in the UK’s north-east, has collapsed with the loss of over 1,100 jobs, it was announced last week. Administrators were appointed to take control of the company on May 17th, four months after … Read More

Cleveland Police opts for Steria

November 30, 1999 |

Cleveland Police Authority in the north-east of England has agreed a ten-year, £175-million ($261.4m) deal with outsourcing provider Steria which will see the creation of a shared services organisation which aims to deliver £50 million ($74.7m) in savings. The project, … Read More