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Outsource magazine: thought-leadership and outsourcing strategy | September 20, 2017

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Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

From Cheap Labour to Business Partner

June 27, 2013 | 1

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

Is the offshoring trend of the last few decades now reversing, with IT service providers and their customers opting for onshore alternatives? It may be true that lower-cost IT … Read More

Can India-heritage providers maintain impressive gains in outsourcing?

June 20, 2013 |

The most recent quarterly ISG Outsourcing Index found that India-heritage providers have not only been steadily increasing their market share, but also within an overall static market – making the growth all the more impressive.

Between 2009 and 2012, India-heritage … Read More

Quality trumps cost-cutting in outsourcing shift

May 29, 2013 |

Businesses are increasingly prioritising quality over cost in terms of which countries and which firms they turn to for their outsourcing needs. Companies are seeking more sophisticated skills and capabilities to adapt to the ever-faster pace of change in business … Read More

Biography of a Carve-Out

April 10, 2013 |

This article originally appeared in Outsource magazine Issue #31 Spring 2013.

With revenues of around half a billion dollars, WNS Global Services is a major player in the outsourcing space. But not much more than a decade ago it didn’t even … Read More

Q&A: Ankur Mithal

January 8, 2013 |

Ankur Mithal has spent over two decades in the worlds of finance and, latterly, BPO, and recently authored Some Method, Some Madness: Managing BPO in India, a ground-breaking attempt to “capture the essence of managing the diverse and ever-changing domain … Read More

India: Rules for Offshoring

December 13, 2012 | 1

This article originally appeared in Outsource magazine Issue #30 Winter 2012

Is your company thinking of offshoring to India – still the global offshore outsourcing heartland? Here are three key legal issues to bear in mind…


While recent reports have … Read More

The India sourcing toolkit

September 28, 2012 |

You’ve received board approval, and like many corporations your board decided the outsourcing destination to be India (the Mecca of outsourcing). As project lead you’ve worked very hard to select the right vendor as partner or decided to go captive. … Read More

Legal considerations when outsourcing to India

July 30, 2012 |

Over the last 20 years India has created a place for itself as a global technology services hub and is now one of the preferred outsourcing locations. Initially, the draw was a source of cheap but educated labour; however, India … Read More

Can little Sri Lanka compete on the global BPO stage?

July 24, 2012 |

I recently visited Sri Lanka, three years on from the end of a separatist civil war, and the country is mending itself and gearing up to get a piece of the BPO pie. Sitting in the shadow of the monster … Read More

Q&A: David Eveleigh, BT Global Services

April 5, 2012 |

This article originally appeared in Outsource Magazine Issue #27 Spring 2012

David Eveleigh is General Counsel, BT Global Services – BT Legal. In advance of his presentation at the Legal, Regulatory & Compliance Conference 2012, we spoke with David about … Read More

Legal Process Outsourcers don’t fall foul of Indian Advocates Act

March 21, 2012 |

After almost two years of false starts, adjourned hearings and painfully slow progression through the Indian courts, the Madras High Court finally ruled last month that foreign law firms can advise on international law and take part in international arbitration … Read More

Can China’s IT Services market live up to the hype?

March 16, 2012 |

Since 2006, China’s market for the outsourcing of technology services has experienced rapid growth and has been heralded as a challenger to India’s market dominance. According to China’s Ministry of Commerce, the total contract value of executed outsourcing contracts in … Read More

Newly emerging offshore centres move centre-stage

February 17, 2012 |

A consistent theme at outsourcing conferences and the topic of discussion at seminars and web forums is the rise of China and India as outsourcing powerhouses. However, while the outsourcing giants of each country are likely to play a bigger … Read More

Relationship and openness: key ingredients for successful offshore transitions

February 6, 2012 |

Jeroen Jacobs, René van Kleef and Samir Kumar Parija look at success factors in the offshoring process…

Transitions of IT services are always a challenge to execute successfully, but intercontinental transitions contain some specific challenges to deal with. There are … Read More

Indian ITO: a three-part plan for achieving non-linear revenue growth

January 31, 2012 |

Technology has always aimed to change the status quo by making it effective to perform business functions. The success of technology in business is measured by the impact it creates on the top line or bottom line, either by allowing … Read More