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Outsource magazine: thought-leadership and outsourcing strategy | July 26, 2017

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SIG (Sourcing Industry Group) Expands Global Footprint with Acquisition of Outsource Magazine

January 15, 2016 |

Press release: Jacksonville, Fla. (PRWEB) January 12, 2016

SIG, the premier membership organization for sourcing, procurement and outsourcing executives, today announces the acquisition of Outsource magazine and welcomes Jamie Liddell to the SIG executive team.

Jamie joins SIG to head … Read More

Impact sourcing is not just rural sourcing

March 19, 2015 |

When talking about impact sourcing it is easy to think about rural areas in India or Sub-Saharan Africa. However, impact sourcing can also happen much closer to home. According to Everest Group, two of the requirements for the impact sourcing … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

The last frontier

November 3, 2010 |

I often sit and ponder over the many events happening in the world, and how the world is changing so rapidly each day.

Other than the real threats of terrorism that we unfortunately live with today, there is the global … Read More

Interesting times…

September 6, 2010 |

These are indeed interesting times! For one, whoever thought I would be writing a column for Outsource magazine- me, a Kenyan who only got into the outsourcing space five years ago? Hmm: interesting times!

Even more interesting is how much … Read More

KenCall Hosts Singapore – IDA

November 30, 1999 |

News that on Wednesday 10 February 2010, KenCall, the up and coming outsource service provider and call centre in Kenya, hosted senior officials from Singapore suggests not only that Africa is a growing outsource destination but also that it’s no … Read More

When speed matters

November 30, 1999 |

Sometimes, the news is reassuringly conventional and all the more practical for that. Take the 24 March 2010 announcement from Kenya’s largest BPO provider and outsource call centre operator, KenCall that it has “launched a pioneering new Rapid Transition contact … Read More