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Outsource magazine: thought-leadership and outsourcing strategy | September 21, 2017

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Middle East/Africa


May 7, 2013 |

Ariba, Inc. is the world’s business commerce network. Ariba combines industry-leading cloud-based applications with the world’s largest web-based trading community to help companies discover and collaborate with a global network of partners.

Using the Ariba® Network, businesses of all sizes … Read More

Mauritius: the thinking person’s ICT-BPO island

October 24, 2012 |

I have recently returned from the stunningly beautiful and unique island of Mauritius where I attended that country’s ICT- BPO Outsourcing conference, as they get ready for the African BPO explosion. The entire Mauritian industry was there to present their … Read More

Kinetic Events

May 8, 2012 |

Kinetic Events is an international business-to-business conferencing company based in Cape Town, South Africa, established as a key strategic information provider to the IT and Telecoms sector. Our mission is to provide senior management executives with knowledge, market intelligence and … Read More

Newly emerging offshore centres move centre-stage

February 17, 2012 |

A consistent theme at outsourcing conferences and the topic of discussion at seminars and web forums is the rise of China and India as outsourcing powerhouses. However, while the outsourcing giants of each country are likely to play a bigger … Read More


September 27, 2011 |

Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology. Forrester works with professionals in 19 key roles at major companies providing proprietary research, customer insight, consulting, events, and … Read More

Outsourcing IT Q&A: what is IPv6 and why does my business need to know about it?

April 1, 2011 |

You have probably seen the stories in the national press recently forewarning of an impending collapse of the internet. These articles claim that the internet is, quite simply, running out of space, due to the fact that the Internet Protocol … Read More

A Cry for Help

March 30, 2011 |

It is late one night in early February. Inside Source is in bed, stretching luxuriously and yawning. Another long hard day at the outsourcing mill is coming to an end. The great black curtain of sleep is sliding down – … Read More

Events in Egypt: A not-so-subtle reminder on the importance of actively managing geopolitical risk in global sourcing

February 7, 2011 |

While Egypt today is still a bit player in the global sourcing market, recent and ongoing events in the country are a reminder that monitoring and managing the risks associated with offshore and global sourcing – tasks often discussed but … Read More

Sourcing unravels in the Arab world

February 2, 2011 |

Just about anyone can write a piece about current events and even go so far to paint the future. Heaven knows that prophesy is seldom remembered or referred back to. Then there are those that articulate the “would have, could … Read More

Beneath the Surface

January 27, 2011 |

Ossama Nazmi, Xceed’s VP Marketing & Business Development, looks at critical elements of the RFP process and the sustained importance of due diligence.


Labour arbitrage, risk mitigation, cost reduction, skill hunt, new revenue generation, increased capital productivity: all derivatives … Read More

Small and medium-sized businesses look towards Egypt

December 16, 2010 |

India and China are not the only destinations around when it comes to building and growing an outsourcing industry. The Middle East is seen to be taking active steps to invest in a promising future for the outsourcing industry, particularly … Read More

Pharaoh Trade

December 15, 2010 |

The most populous Arab country is flexing its outsourcing muscles thanks to a combination of linguistic capability and sheer determination… So how far can Egypt go?


It’s been a great year for Egypt’s outsourcing and service delivery space. Rarely … Read More

Etisal International

November 15, 2010 |

At Etisal we understand the uniqueness of your business needs, that is why Our Call center outsourcing solutions is structured to exactly match your needs and provide the flexibility and responsiveness that makes you feel we are part of your … Read More

The last frontier

November 3, 2010 |

I often sit and ponder over the many events happening in the world, and how the world is changing so rapidly each day.

Other than the real threats of terrorism that we unfortunately live with today, there is the global … Read More

Is there any value to being Number 1?

October 15, 2010 |

As a small child I remember standing back-to-back with my dad and measure my growth.  Each time, I was successively closer to reaching his height.  It seemed as the days wore on and slow gradual progress was made it meant … Read More

Adding Value

September 20, 2010 |

Merchants is a leading provider of quality-based customer management solutions. We spoke with CEO Adam Foster about changes within this industry – and the need for ever-closer buyer-vendor cooperation

Outsource: The past couple of years have seen something of a … Read More