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Outsource magazine: thought-leadership and outsourcing strategy | September 21, 2017

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North America / Caribbean

The broken bridge between business need and business supply

November 8, 2013 |

On average, two thirds of any business’ activities today are performed outside of their organization by third party suppliers (see this research for more detail).  And it’s a growing trend.

These suppliers support both core areas of the business … Read More

Visions of the Future: The Next Decade in BPO

July 5, 2013 | 2

This article originally appeared in Outsource magazine Issue #32 Summer 2013.

This is an extraordinary time for the BPO space, with huge leaps in business technology, process, and theory taking place against the backdrop of tumultuous economic conditions, the ongoing … Read More

IT services contract activity drops to ten-year low

April 17, 2013 |

In 2012, the number of IT services contracts tracked by Ovum fell to its lowest level for ten years, as the industry continued to struggle in the aftermath of the global economic downturn. The lack of activity also contributed to … Read More

Q&A: Nancy Zimpher, State University of New York

March 28, 2013 | 2

Shared services in UK universities still seem to be a bit of a Cinderella topic, although there seems to be a growing interest and take-up in the US, as I found when I visited the Shared Services & Outsourcing Network’s … Read More


February 6, 2013 |

What we are

Xchanging provides business processing, technology and procurement services internationally for customers across multiple industries.

What we do

Xchanging brings innovation, thought leadership and passion to its customers’ businesses so as to enhance performance and value. Our values … Read More


December 20, 2012 |

Proxima is a dynamic international provider of procurement outsourcing services, focused on redefining the function to drive greater business success.

At Proxima we approach things differently. Working closely with large organizations across North America and Europe, we improve business performance … Read More

Reflections from Chicago: Public Sector Shared Services

November 28, 2012 |

Like Chicago’s famous Cloud Gate, the Shared Services & Outsourcing Network’s (SSON) annual conference on Shared Services in the Public Sector provided plenty of opportunity to reflect and look at the topic of public sector shared services from different points … Read More


August 30, 2012 |

Arcitura Education Inc. is a leading global provider of progressive, vendor-neutral training and certification programs. With a worldwide network of Certified Trainers, training partners, and testing centers, Arcitura schools and accreditation programs have become internationally established and further proven through … Read More

IE. – The Innovation Enterprise ltd

August 29, 2012 |

IE. – The Innovation Enterprise ltd shares the knowledge of innovators in Forecasting & Planning through its research, conferences, communities, training and virtual & on-demand content.

IE. is an independent Business-to-business multi channel media brand focused on the information needs … Read More

Q&A: Nick Araco, CFO Alliance

August 6, 2012 |

Nick Araco is the President and CEO of the CFO Alliance, a “community that brings together the experience, knowledge, and collective wisdon of peers, subject matter experts, and academic authorities to enable senior financial leaders and decision makers to be … Read More

Case Study: Zynga and TELUS International

July 31, 2012 |

When social game provider Zynga – the San Francisco-based developer of CityVille and FarmVille, among others – was looking for an organisation to handle its interactions with its nearly 300 million customers globally, it wasn’t just looking for ‘customer service’: … Read More

Plenty To Chew On

July 2, 2012 |

This article originally appeared in Outsource Magazine Issue #28 Summer 2012

At the end of May, Outsource partnered with law firm Stephenson Harwood to produce an exclusive dinner and roundtable debate on the topic ‘Outsourcing and the Inexorable Rise of … Read More

Highlights from the SIG Global Sourcing Summit

May 21, 2012 |

As I started working on the highlights from this spring’s SIG Global Sourcing Summit, I was overwhelmed by what a great mix of thought leadership and networking it was. Twice a year we gather with our members – sourcing and … Read More

Opal Financial Group

April 27, 2012 |

Opal Financial Group coordinates leading institutional investment conferences throughout North America and Europe. These events are designed for High-Net-Worth Individuals and executives in Corporate Pension Funds, Endowments, Public Funds, Family Offices, Foundations, Taft-Hartley Funds, Financial Planning Firms, 401 (k) Plans, … Read More

Q&A: Norm Judah, Microsoft

April 5, 2012 |

This article originally appeared in Outsource Magazine Issue #27 Spring 2012

Two decades into his career with Microsoft, Norm Judah has risen to the dizzy heights of CTO Worldwide Services. Looking for insight into the challenges and ambitions of a … Read More

Wisdom and foolishness: public procurement and outsourcing

April 3, 2012 |

Despite evidence to the contrary from literature and drama, fools rarely utter wise thoughts. But our common experience is that wise men and women frequently say foolish things.

So perhaps we shouldn’t be too upset or surprised that President Obama … Read More